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For Companies At a Glance
- Tasks: Manage contracts to ensure top-notch service and customer satisfaction.
- Company: Diverse and inclusive workplace that values every employee.
- Benefits: 22 days annual holiday, volunteer days, and exciting perks like cinema tickets.
- Why this job: Join a dynamic team and make a real impact in contract management.
- Qualifications: Knowledge of building maintenance, health and safety certifications, and a clean driving licence.
- Other info: Flexible role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.
This role supports our long‑term partnership with Notting Hill Genesis, one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well‑maintained, using modern digital systems to keep work flowing smoothly.
The Role
We’re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met.
You’ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis’s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast‑paced, results‑driven environment.
What You’ll Do
- Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios.
- Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets.
- Build and maintain strong relationships with clients, residents and internal stakeholders.
- Oversee contract performance, financial results, compliance, and customer satisfaction.
- Monitor progress, quality and specification compliance through site inspections and performance reviews.
- Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents.
- Ensure all works comply with Health & Safety legislation, RAMS and company procedures.
- Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement.
- Oversee contract variations, valuations and documentation, ensuring accurate financial reporting.
- Support commercial teams with forecasting, profitability reviews and business planning.
- Lead, mentor and develop your teams to achieve excellence in service delivery.
- Promote sustainability, compliance and equal opportunity across all operations.
About You
You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams.
Requirements
- Proven experience as a Contracts Manager/Project Manager within social housing or property maintenance.
- Formal qualification and/or trade background within the construction industry.
- Strong understanding of repairs, maintenance and operational management principles.
- Proven ability to manage budgets, performance KPIs and multi-disciplinary teams.
- Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable).
- Excellent leadership, organisation and communication skills.
- IT literate with experience using management systems and reporting tools.
- Full UK driving licence and willingness to travel to sites.
- Clean DBS.
Benefits
- Competitive salary (commensurate with experience)
- Company vehicle and fuel card
- 25 days’ annual leave + bank holidays
- Up to ÂŁ2,000 colleague referral fee
- Long‑service awards at key milestones
- Perkbox – discounts on coffee, cinema, travel and wellbeing
- One paid volunteer day each year
- Ongoing training, development and real career progression, Axis promotes from within
Our Commitment
Many faces, One Axis.
We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.
Apply Now
If you’re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we’d love to hear from you.
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Contract Manager employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Show us you understand their values and how you can contribute to their success. Tailor your answers to highlight your experience in managing contracts and ensuring customer satisfaction.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out from the crowd!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Remind us why you’re the perfect fit for the Contract Manager position and express your enthusiasm for the role.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing contracts and any relevant qualifications, like your trade background or health and safety certifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed contracts in the past and how you ensure customer satisfaction. Let us know what makes you tick!
Showcase Your Team Management Skills: Since you'll be managing a team of Contract Supervisors, it's important to highlight your leadership experience. Talk about how you've mentored and developed employees in previous roles. We love seeing candidates who can inspire and lead others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Axis Europe
✨Know Your Contracts
Familiarise yourself with different types of contracts and their key performance indicators. Be ready to discuss how you've successfully managed contracts in the past, focusing on customer satisfaction and profitability.
✨Showcase Your Leadership Skills
As a Contract Manager, you'll be leading a team. Prepare examples of how you've mentored and developed team members in previous roles. Highlight your ability to manage resources effectively and ensure everyone meets contractual obligations.
✨Safety First!
Understand the importance of health and safety in contract management. Brush up on relevant regulations and be prepared to discuss how you've promoted a safety culture in your previous positions. This will show your commitment to quality and safety standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to contract management and their expectations for the role. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.
