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- Tasks: Join our Repairs and Maintenance team, assisting clients with repair queries and processing orders.
- Company: Dynamic company focused on quality service for Housing Associations and Local Authorities.
- Benefits: Enjoy 22 days annual leave, pension, perks, and volunteering opportunities.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Previous experience in administration and strong communication skills required.
- Other info: Embrace sustainability and enjoy a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
We have an opportunity for an Administrator to join our Repairs and Maintenance team in Merseyside. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.
Key Tasks / Activities / Responsibilities
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintain logs and monitor variation requests.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both sub contract and client.
- Working with supervisors and trades people to organise and schedule work.
- Ordering equipment needed for the operatives job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Key Knowledge
- IT Literate
- Customer Service
- Maintenance sector terminology
- KPIs
- ROCC
Key Skills
- Excellent telephone manner
- Customer Service focused
- Excellent communication skills
- Ability to identify problems
- Ability to identify customers’ needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player
Key Experience
- Previous experience in a similar role
Other Key Information
All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment. It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimising waste and maximising recycling; saving energy; minimising water usage and reporting any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
Benefits
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
- Cycle to work scheme
Administrator - Merseyside employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Merseyside
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of call handling, try role-playing with a friend or family member. Focus on maintaining a friendly tone and addressing queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our mission.
We think you need these skills to ace Administrator - Merseyside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your previous roles that relate to the key tasks mentioned.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Repairs and Maintenance team. Be sure to mention your excellent communication skills and any experience with call centre environments.
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, make sure to mention any relevant software or systems you’ve used in past roles. If you’ve got experience with maintenance sector terminology, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Axis Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with the key tasks like handling tenant calls and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about assisting clients and resolving queries, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went the extra mile to solve a problem or improve a customer's experience.
✨Brush Up on Relevant Terminology
Get comfortable with maintenance sector terminology and any relevant KPIs mentioned in the job description. This will not only help you communicate effectively during the interview but also show that you’re prepared and knowledgeable about the industry.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult tenant or prioritising multiple tasks. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to work under pressure.
