Southern Region Area Sales Leader in Northampton

Area Sales Manager – Southern Region (London, South East & South West)

Estimated Start Date: July 2026.

Company Car: Yes.

Job Summary

To develop and build company sales for the Group.

Responsibilities

• To develop existing client relationships and identify further streams of revenue.
• To seek and develop new business opportunities within the sales territory.
• To continue the company’s good standing and reputation within the industry.
• Ensure that the company meets its customers' expectations regarding the delivery of service.
• Be responsive to client and colleague requests.
• Demonstrate an understanding of BS7036-0 and EN16005, Industry Codes of Practice for risk assessing and installing automatic doors.
• Read drawings and interpret customer requirements.
• Prepare specifications and quotations using an integrated web‑based software solution.
• Update the CRM system to support future sales and marketing strategies.
• Report sales activity and attend all sales meetings as required.
• Achieve quarterly and annual sales targets.
• Undertake CPD presentations with clients.
• Plan, schedule and manage time effectively.
• Liaise and plan with all other departments to ensure delivery of a project.
• Offer clear communications and instructions to all stakeholders.
• Follow company procedures and always maintain quality standards and practices.
• Conduct any new tasks arising from the development of departmental processes and directives from the Managing Director.
• Perform any other duties and responsibilities commensurate with the position.

Qualifications and Accreditations

• Educated to college standards – desirable.

Experience & Requirements

• Self‑motivated, proactive and hardworking – essential.
• Strong IT skills with knowledge of a multitude of packages – desirable.
• Experience in the Healthcare & Automatic Door Industry – desirable.
• Understanding of aluminium commercial shop front systems – desirable.
• Ability to undertake a site survey for risk assessment, specification and quotation purposes – essential.
• Understanding of construction & site conditions & working practices – desirable.
• Understanding of current Building and DDA regulations – desirable.
• Knowledge of risk assessments & method statements – desirable.
• Able to work as a team player – essential.
• Excellent relationship building and communication skills – essential.
• Presentation skills – essential.
• Able to demonstrate and use initiative – essential.
• Maintaining & improving upon the customer service experience – essential.
• Business acumen – essential.
• Customer Service Desk Coordinator – Northampton, Northamptonshire
• Job Status: Full‑time / Permanent Contract

Required Experience: Minimum of 1 year customer service experience.

Job Summary

This role is pivotal within the company where the successful candidate will join a small team of coordinators to take responsibility for customer enquiries and the deployment of a team of engineers.

Responsibilities

• Handle all incoming customer enquiries from the initial communication through to resolution and provide updates at all stages to ensure the highest level of service.
• Update customer portals ensuring that service levels and key performance indicators are met.
• Liaise with other departments to schedule project and installation work effectively and efficiently to maximise productivity.
• Understand the meaning and value of customer service and its importance to the company's success.
• Deliver a message clearly and provide all the correct information without being prompted or chased.
• Work with a bespoke IT system that incorporates an engineer’s diary.
• Ensure that all relevant job information is captured on the system clearly and concisely and passed to the relevant engineer.
• Be assertive and use initiative when issues arise, applying extensive customer service knowledge to enhance the experience.
• Balance works with resources, ensuring engineers are allocated sufficient workload in line with expected daily targets.
• Seek new and improved working methods that can streamline the department and provide sales opportunities.
• Record and pass on any sales leads to the relevant salesperson in a timely manner so that customer expectations on response times are exceeded.
• Produce schedules for customers detailing where and when the company will attend site to carry out contractual servicing works.
• Issue, book in and send work out to the engineer on a daily basis.
• Chase for outstanding worksheets and process worksheets for invoicing.
• Be included in quoting for small‑works quotation following callouts.
• Understand the importance of procuring new/existing preventative maintenance agreements and their value to the company and clients.
• Adhere to all company policies and procedures at all times.
• Prepare and submit accurate invoicing details to the Accounts Department to enable billing to take place efficiently.

Qualifications & Experience

• Minimum of 1 year customer service experience – essential.
• Strong communication and relationship‑building skills – essential.
• Ability to work in a team and demonstrate initiative – essential.
• Familiarity with electronic engineer diary systems is desirable.
• Knowledge of customer service best practices is desirable.
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