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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Aliaxis, a leader in sustainable fluid management solutions worldwide.
- Benefits: Enjoy 33 days holiday, life assurance, health plans, and great discounts.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Aliaxis: We make life flow. What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café. In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.
The Opportunity/Role
We have an exciting new opportunity for a Customer Service Co-ordinator- 12 MTH FTC. Reporting to the Customer Services Manager, you will be responsible to provide a dedicated first point of contact for our customers.
Main responsibilities will include:
- To develop, manage and influence existing customer relationships, through aligning customer and the Company’s expectations, ensuring we both consistently provide a high level of service and achieve customer satisfaction, thereby contributing to the Company Sales budget and the Company Plan.
- Act as the customer’s representative within the Company by managing and influencing internal relationships with all other Departments, to ensure we both consistently maximise opportunities with, and meet commitments to, our customers.
- Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues.
- Manage the sales order process from enquiry through to order and delivery – including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison – and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits.
- Secure sales and opportunities for the company, within the Company’s pricing policy guidelines/customer terms to contribute to the Company Plan and Sales Budget.
- Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.
- Promote, support, sponsor and participate in Company service initiatives.
Requirements:
- Customer service experience, preferably within Manufacturing or B2B environment.
- Logistics, Supply Chain or Operations management knowledge.
- Able to communicate clearly and professionally – both verbally and written.
- Ability to identify and resolve customer issues efficiently and effectively.
- Ability to build internal relationships in a team environment.
- Ability to manage multiple tasks and prioritise workload in a fast-paced environment.
- Ability to thrive on pressure, self-manage all day-to-day activity and push procedure boundary to achieve success.
- Ability to help facilitate change and identify areas for improvement.
- Commercial ability – able to create and secure sales whilst maximising added-value.
- Proficient MS Office skills and experience of ERP - ideally Dynamics AX12.
Benefits:
- 33 days holiday (inc bank holidays) & holiday purchase scheme
- Life Assurance 6x annual salary
- Critical illness cover
- Health and Dental Cash Plans
- Pension contribution up to 10%
- Enhanced parental leave
- Great discounts on local retailers and restaurants
- Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength Cycle to work scheme
- Plus many more
Equal Opportunity Employer
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging starts at the application step: whether it’s offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
About Us
At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com.
Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviours that we at Aliaxis stand for:
- We Dare to challenge the status quo, to innovate and to learn fast,
- We Care for the environment, our customers and each other,
- We Deliver by taking accountability for our decisions and actions.
Customer Services Coordinator- 12 Month Fixed Term Contract employer: Axis Communications
Contact Detail:
Axis Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator- 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with Aliaxis and their commitment to sustainable fluid management. Understanding their mission and values will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your customer service skills, especially in a B2B context. Be prepared to discuss specific examples of how you've successfully managed customer relationships and resolved issues in previous roles.
✨Tip Number 3
Highlight your experience with ERP systems, particularly Dynamics AX12 if you have it. Being able to demonstrate your proficiency in relevant software can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle pressure and manage multiple tasks. Think of examples where you've thrived in fast-paced environments, as this role requires strong organisational skills and the ability to prioritise effectively.
We think you need these skills to ace Customer Services Coordinator- 12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a manufacturing or B2B environment. Use specific examples that demonstrate your ability to manage customer relationships and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as managing customer communications and handling complaints.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to communicate professionally. Use concise language and check for any grammatical errors to present yourself as a strong candidate.
Highlight Relevant Skills: Emphasise your proficiency in MS Office and any experience with ERP systems like Dynamics AX12. Mention your ability to thrive under pressure and manage multiple tasks, as these are crucial for the Customer Services Coordinator position.
How to prepare for a job interview at Axis Communications
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Services Coordinator. Familiarise yourself with the key tasks such as managing customer relationships, handling complaints, and processing sales orders. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples that highlight your ability to communicate effectively both verbally and in writing. Think of situations where you successfully resolved customer issues or collaborated with internal teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved customer concerns efficiently. This will showcase your capability to handle pressure and manage multiple tasks, which are essential skills for the position.
✨Align with Company Values
Research Aliaxis and their 'Growth with Purpose' strategy. Be prepared to discuss how your personal values align with theirs, particularly in terms of sustainability and innovation. This will show your genuine interest in the company and its mission.
