The Role We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish. What We Offer * Salary of up to £31,000 per annum plus benefits including: * 25 days’ annual leave plus bank holidays. * Long-service awards at key milestones. * Perkbox – discounts on coffee, cinema, travel and wellbeing. * 1 paid volunteer day each year. * Ongoing training, support and career progression – AxisCLC promotes from within. Responsibilities * Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. * Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. * Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). * Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. * Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. * Monitor work in progress, ensuring jobs are progressed and closed within target timescales. * Ensure operatives are correctly using and updating PDAs and digital systems. * Act as the key communication link between residents, operatives and client teams. * Maintain accurate records, notes and job updates across all systems. * Support the wider scheduling team, providing cover during absences where required. About You * IT literate, with confidence using scheduling and job management systems. * Excellent telephone manner and communication skills. * Strong attention to detail and ability to prioritise workload. * Ability to work to tight deadlines in a busy environment. * Experience in scheduling, planning, administration or high-volume customer service/call handling. * Experience within social housing, repairs or maintenance environments. * Knowledge of repairs and maintenance terminology and KPIs. * Experience using systems such as ROCC, Opti-time or DRS. Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know
Scheduler in Stratford
