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- Tasks: Ensure high-quality repairs services and compliance in a fast-paced environment.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Competitive salary, performance bonus, 25 days holiday, and perks like discounts and wellbeing offers.
- Why this job: Make a real impact in housing maintenance while driving standards and improving services.
- Qualifications: Experience in reactive repairs and strong knowledge of quality assurance and compliance.
- Other info: Join a diverse team with opportunities for growth and meaningful work.
The predicted salary is between 34000 - 51000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.
Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money.
Key Responsibilities
- Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
- Carry out post-inspection checks and track follow-on actions to closure.
- Support operational delivery through diary, booking, and task review to improve efficiency.
- Provide technical and procedural support to operational teams, complaints teams, and client contacts.
- Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
- Monitor subcontractor performance, including variations, materials usage, and cost agreement.
- Maintain accurate, controlled, and audit-ready compliance documentation.
- Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
- Champion professionalism, safety, and resident-focused delivery.
About You:
To be successful in this Quality Assurance Officer role, you will require:
Essential:
- Experience delivering or supporting reactive repairs within social housing.
- Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
- Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
- Strong technical and legislative knowledge relevant to housing repairs and maintenance.
- High attention to detail with the ability to review, challenge, and validate work orders and claims.
What We Offer:
- Salary range of £40,000 - £45,000 depending upon experience.
- Performance-related bonus.
- Pension scheme and life assurance.
- 25 days’ holiday + bank holidays.
- Perkbox (discounts, perks & wellbeing offers).
- 1 paid volunteer day.
- £2000 refer-a-friend bonus after the referee passes probation.
- Opportunities for development and progression across Axis CLC.
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Quality Assurance Officer in Stratford employer: Axis CLC
Contact Detail:
Axis CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector, especially those who work at Axis CLC. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of quality assurance and compliance standards. We want you to showcase your expertise in reactive repairs and demonstrate how you can drive improvements in the role.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the Quality Assurance Officer position.
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s the quickest way for us to see your application and get you in front of the right people at Axis CLC!
We think you need these skills to ace Quality Assurance Officer in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in reactive repairs and quality assurance, and don’t forget to mention any relevant compliance knowledge you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in property services. Share specific examples of how you've driven standards and improved processes in your previous roles. Let us know why you’d be a great fit for our team!
Showcase Your Attention to Detail: As a Quality Assurance Officer, attention to detail is key. In your application, make sure to demonstrate this skill. Whether it’s through your CV formatting or the way you articulate your experiences, show us that you can spot the little things that matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Axis CLC
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance and reactive repairs in social housing. Familiarise yourself with SOR coding, compliance requirements, and the specific standards that Axis CLC upholds. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples where your attention to detail made a difference. Whether it was catching an error in a work order or ensuring compliance documentation was spot on, these stories will highlight your fit for the Quality Assurance Officer role.
✨Ask Smart Questions
Prepare some insightful questions about the Reactive Maintenance team and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values, especially around professionalism and resident-focused delivery.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, particularly those related to compliance and operational inefficiencies. Highlighting your analytical skills and ability to drive continuous improvement will resonate well with the interviewers at Axis CLC.
