At a Glance
- Tasks: Support residents by coordinating repairs and maintenance efficiently.
- Company: Join Axis CLC, a national team making a real social impact.
- Benefits: Up to £28,000 salary, 25 days holiday, and perks worth £350.
- Other info: Great opportunities for growth and a commitment to diversity.
- Why this job: Make a difference in people's lives while developing your career.
- Qualifications: Experience in administration, preferably in social housing.
We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.
Working on our long-term partnership with Newham, you will help coordinate reactive, planned and disrepair works across a large housing portfolio.
This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
- What You’ll Do
- Handle incoming calls from residents, providing clear and professional updates on repair works.
- Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
- Maintain accurate records, job notes and audit trails.
- Review supervisor and operative reports and take appropriate follow-up action.
- Resolve queries and minor complaints at first point of contact.
- Monitor shared inboxes, logs and variation requests.
- Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
- Order materials and equipment as required.
- Ensure all activity is updated accurately and in line with KPIs and service targets.
- What You’ll Bring
- Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
- IT literate with strong system and data-entry skills
- Understanding of maintenance and repairs terminology
- Awareness of KPIs and performance targets
- Knowledge of housing sector processes (desirable)
Key Skills
- Excellent telephone manner and customer service skills
- Strong communication and problem-solving abilities
- Ability to prioritise and manage workload under pressure
- High attention to detail and accuracy
- Ability to meet tight deadlines
- Team player with a positive, flexible approach
What We Offer
- Salary of up to £28,000 depending on experience, plus performance-related bonus
- Pension, medical scheme options and life assurance
- 25 days’ holiday + bank holidays
- Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
- 24/7 GP referral and wellbeing support service
- 1 paid volunteer day
- £2,000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
- Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property.
We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know
Administrator in Stratford employer: Axis CLC
Axis CLC is an exceptional employer, offering a dynamic work environment where your contributions directly impact vital sectors such as healthcare and education. With a strong commitment to employee growth, we provide comprehensive training opportunities, competitive salaries, and a supportive culture that values diversity and inclusion. Located across the UK, our teams benefit from a collaborative atmosphere and unique perks like volunteer days and long-service awards, making Axis CLC a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stratford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axis CLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axis CLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Stratford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axis CLC:Your cover letter is your chance to shine! Tell us why you want to work at Axis CLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axis CLC!
How to prepare for a job interview at Axis CLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
