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- Tasks: Support residents during refurbishment works and ensure clear communication throughout the process.
- Company: Join Axis CLC, a leading maintenance provider with a focus on social impact.
- Benefits: Competitive salary, car allowance, pension scheme, 25 days holiday, and perks.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
What You’ll Be Doing
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia-related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution-focused mindset
- A full UK driving licence (essential)
What We Offer
- Salary up to £25,000 - £27,500 per annum
- Car allowance
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer employer: Axis CLC
Contact Detail:
Axis CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Axis CLC and their projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and empathetic. Try role-playing with a friend to get comfortable discussing sensitive topics and managing expectations.
✨Tip Number 3
Prepare examples from your past experience! Think of specific situations where you've successfully supported residents or resolved complaints. This will help you demonstrate your skills and approach during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Axis CLC team!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role of a Resident Liaison Officer entails and how your experience aligns with it.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love seeing applications that are tailored to the role. Highlight your relevant experience, especially in social housing or construction, and show us how you can support residents effectively.
Showcase Your Interpersonal Skills: Since this role is all about communication and empathy, make sure to highlight your interpersonal skills in your application. Share examples of how you've managed challenging situations or supported vulnerable individuals in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you include all the requested information. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Axis CLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific challenges faced in social housing and construction, especially when it comes to supporting vulnerable residents. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Empathy
Since this role requires a strong empathetic approach, prepare examples from your past experiences where you've successfully supported residents, particularly those with additional needs. Highlight how you managed challenging situations with sensitivity and professionalism, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle resident concerns. Think about potential situations you might face as an RLO and how you would address them. Practising these responses will help you feel more confident during the interview.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Use active listening skills to engage with the interviewers, ensuring you address their questions directly while showcasing your interpersonal skills.
