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- Tasks: Ensure high-quality repairs and compliance in a fast-paced environment.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Competitive salary, performance bonuses, pension scheme, and 25 days holiday.
- Why this job: Make a real impact on residents' lives while driving quality and safety standards.
- Qualifications: Experience in reactive repairs and strong attention to detail required.
- Other info: Opportunities for development and progression in a diverse and inclusive team.
The predicted salary is between 34000 - 51000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We are looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.
Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money.
Responsibilities
- Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
- Carry out post-inspection checks and track follow-on actions to closure.
- Support operational delivery through diary, booking, and task review to improve efficiency.
- Provide technical and procedural support to operational teams, complaints teams, and client contacts.
- Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
- Monitor subcontractor performance, including variations, materials usage, and cost agreement.
- Maintain accurate, controlled, and audit-ready compliance documentation.
- Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
- Champion professionalism, safety, and resident-focused delivery.
About You
Essential:
- Experience delivering or supporting reactive repairs within social housing.
- Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
- Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
- Strong technical and legislative knowledge relevant to housing repairs and maintenance.
- High attention to detail with the ability to review, challenge, and validate work orders and claims.
What We Offer
- Salary range of £40,000 - £45,000 depending upon experience.
- Performance-related bonus.
- Pension scheme and life assurance.
- 25 days' holiday + bank holidays.
- Perkbox (discounts, perks & wellbeing offers).
- 1 paid volunteer day.
- £2000 refer-a-friend bonus after the referee passes probation.
- Opportunities for development and progression across Axis CLC.
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Quality Assurance Officer in London employer: Axis CLC
Contact Detail:
Axis CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector, especially those who work in quality assurance or reactive maintenance. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and quality assurance standards. Be ready to discuss how you've tackled challenges in previous roles, especially around SOR coding and operational efficiency. We want to see your expertise shine!
✨Tip Number 3
Showcase your attention to detail during the interview process. Bring examples of how you've validated work orders or improved processes in past jobs. This will demonstrate your fit for the Quality Assurance Officer role and how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Axis CLC and being part of our mission to deliver top-notch services.
We think you need these skills to ace Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in reactive repairs and quality assurance, and don’t forget to mention any relevant compliance knowledge you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in social housing. Share specific examples of how you've driven standards and improved processes in previous roles. We love a good story!
Show Off Your Attention to Detail: As a Quality Assurance Officer, attention to detail is key. In your application, make sure to showcase instances where your meticulous nature has led to successful outcomes. We want to know how you ensure accuracy and compliance in your work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Axis CLC!
How to prepare for a job interview at Axis CLC
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance and reactive repairs in social housing. Familiarise yourself with SOR coding, compliance requirements, and the specific standards that Axis CLC upholds. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples where your attention to detail made a difference. Whether it was catching an error in a work order or ensuring compliance documentation was spot on, these stories will highlight your fit for the Quality Assurance Officer role.
✨Ask Smart Questions
Prepare some insightful questions about the company's approach to quality assurance and how they measure success in their Reactive Maintenance team. This not only shows your interest but also gives you a chance to assess if their values align with yours.
✨Demonstrate Your Team Spirit
Since the role involves working closely with various teams, share experiences that showcase your ability to collaborate effectively. Talk about how you've supported operational delivery or improved efficiency in past roles, as this will resonate well with the interviewers.
