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- Tasks: Lead housing disrepair claims, manage inspections, and coordinate repairs with a dedicated team.
- Company: Axis Europe, a trusted property services specialist with over 55 years of experience.
- Benefits: Competitive salary, company van, 25 days leave, discounts, and ongoing training.
- Why this job: Make a real difference for residents while developing your career in property services.
- Qualifications: Experience in housing disrepair, strong communication skills, and knowledge of housing law.
- Other info: Join a diverse team committed to inclusion and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55 years’ experience, employing over 1,500 people and supporting 250 clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.
Benefits
- Competitive annual salary
- Company van and fuel card for work purposes
- 25 days’ annual leave + bank holidays
- Up to £2,000 colleague referral fee
- Long-service awards at key milestones
- Perkbox – discounts on coffee, cinema, travel and wellbeing
- 1 paid volunteer day each year
- Ongoing training, support and progression, Axis promotes from within
The Role
We’re looking for an experienced and proactive Disrepair Supervisor to oversee and manage all aspects of housing disrepair claims within the NHG contract. You’ll coordinate property inspections, lead a small team of operatives, and ensure repairs are completed quickly, safely, and to a high standard. Acting as the link between legal, technical, and operational teams, you’ll help protect both residents and the business by ensuring every case is handled efficiently, lawfully, and with care.
Responsibilities
- Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution.
- Conduct property inspections to assess the validity and scope of claims.
- Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines.
- Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress.
- Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency.
- Ensure all records, reports, and certifications meet legal, contractual, and H&S standards.
- Implement preventative measures and service improvements to reduce disrepair cases.
- Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions.
- Support the development of operatives and apprentices through coaching and quality checks.
- Produce regular updates and reports for senior management on case volumes, risks, and trends.
About You
You’re a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation.
Requirements
- Proven experience in housing disrepair, maintenance supervision, or building inspection.
- Sound understanding of housing law, disrepair regulations, and repair obligations.
- Strong organisational and problem-solving skills, with a calm, practical approach.
- Ability to liaise confidently with residents, clients, and legal representatives.
- Knowledge of health and safety regulations and social housing standards.
- Proficient in IT systems (e.g., job management software, Excel, reporting tools).
- Full UK driving licence and willingness to travel to sites.
- Relevant qualification in housing, property management, or construction (desirable).
Our Commitment
Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.
Apply Now
If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you.
Locations
Disrepairs Supervisor in London, Stratford employer: Axis CLC
Contact Detail:
Axis CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepairs Supervisor in London, Stratford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector, especially those who might know about opportunities at Axis Europe. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching Axis Europe and their work with Notting Hill Genesis. Knowing their projects and values will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions related to housing disrepair and maintenance supervision. We want you to feel confident discussing your experience and how it aligns with the role of Disrepair Supervisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Axis Europe family.
We think you need these skills to ace Disrepairs Supervisor in London, Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Disrepairs Supervisor role. Highlight your experience in housing disrepair and property maintenance, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to manage disrepair claims and lead a team effectively.
Showcase Your Communication Skills: Since this role involves liaising with residents, clients, and legal teams, make sure to highlight your communication skills in your application. Mention any experiences where you’ve successfully navigated complex conversations or resolved conflicts.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Axis CLC
✨Know Your Stuff
Make sure you brush up on housing disrepair legislation and property maintenance before the interview. Familiarise yourself with the key responsibilities of the Disrepair Supervisor role, especially around managing claims and coordinating repairs. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Communication Skills
Since this role involves liaising with residents, clients, and legal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in tricky situations. This will demonstrate your ability to maintain professionalism and empathy, which is crucial for this position.
✨Be Ready with Examples
Think of specific instances where you've successfully managed a team or resolved a disrepair issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience in a clear and impactful way, making it easier for the interviewers to see your fit for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to disrepair claims and how they support their teams. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.