At a Glance
- Tasks: Be the friendly face for residents during maintenance projects and ensure smooth communication.
- Company: Join a leading maintenance provider with a strong commitment to community support.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with travel across the region and a chance to impact local communities.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a compassionate approach to resident interactions.
The predicted salary is between 31500 - 38500 £ per year.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.
We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Responsibilities
- Act as the primary point of contact for residents throughout the works programme.
- Arrange and attend resident consultation meetings, home visits, and pre-start appointments.
- Provide clear, timely and empathetic updates on progress, schedules, access requirements, and any changes.
Resident Liaison Officer in Leeds employer: Axis CLC
Axis CLC is an exceptional employer, offering a dynamic work environment where your contributions directly impact vital sectors such as healthcare and education. With a strong commitment to employee growth, we provide comprehensive training opportunities, competitive salaries, and a supportive culture that values diversity and inclusion. Located across the UK, our teams benefit from a collaborative atmosphere and unique perks like volunteer days and long-service awards, making Axis CLC a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axis CLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axis CLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axis CLC:Your cover letter is your chance to shine! Tell us why you want to work at Axis CLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axis CLC!
How to prepare for a job interview at Axis CLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
