Finance System Support Analyst

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.

We are looking for a Finance System Support Analyst, based from our Stratford office with hybrid working, to join our Finance Systems function, supporting the stability, performance and continuous improvement of our Dynamics 365 Finance & Operations (D365 F&O) platform. Reporting to the Finance Systems Lead (or relevant manager), this role acts as a key link between end users and our ERP system. You will be responsible for providing day-to-day functional support, resolving system issues, supporting system changes and releases, and ensuring that finance and operational processes run smoothly and efficiently. This is a mid-level role suited to an experienced D365 F&O support specialist who enjoys problem-solving, working closely with users, and improving how systems are used across the business.

Key Responsibilities

• Act as the primary point of contact for Level 2 and 3 D365 F&O support requests, diagnosing and resolving issues across finance, procurement and inventory modules.
• Manage day-to-day system administration activities, including environment health via Microsoft Lifecycle Services (LCS), batch job monitoring, and user security roles and permissions.
• Investigate system and data issues using appropriate tools, working to identify root causes and implement effective solutions.
• Work with finance and operational teams to identify process gaps and support minor system configurations and functional improvements.
• Support the D365 “One Version” release cycle, coordinating regression testing and assisting business users during User Acceptance Testing (UAT).
• Develop and maintain user documentation, standard operating procedures and training materials.
• Deliver targeted user training and support to improve system understanding and adoption across the business.
• Contribute to continuous improvement of finance systems, controls and support processes.

Skills, Knowledge & Experience

Essential

• 3–5 years’ hands-on experience in a D365 Finance & Operations support or functional role, within an end-user or partner environment.
• Strong functional understanding of D365 F&O finance modules (General Ledger, Accounts Payable and Accounts Receivable), with exposure to supply chain modules.
• Proven experience supporting and troubleshooting D365 F&O using tools such as LCS, Azure DevOps and Table Browser.
• Strong problem-solving skills, with a structured approach to root‑cause analysis.
• Excellent communication skills, with the ability to explain system behaviour and solutions to non-technical finance and operations users.

Desirable

• Experience using the Power Platform (Power Automate and / or Power Apps) to extend D365 functionality.
• Familiarity with RSAT (Regression Suite Automation Tool) or other testing frameworks.
• Experience supporting system upgrades, releases or ERP change initiatives.
• Relevant Microsoft certifications, such as MB-300 (Core) or MB-310 (Finance).

What We Offer

• Salary £65,000 - £75,000 per annum (dependent on experience).
• A competitive salary package with a performance-related bonus.
• Pension scheme and life assurance.
• 25 days’ holiday plus bank holidays.
• Perkbox (discounts, perks and wellbeing offers).
• 1 paid volunteer day.
• £2,000 refer-a-friend bonus after the referee passes probation.
• Opportunities for development and progression across Axis CLC.

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long‑term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you require any adjustments during the hiring process, please let us know.