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- Tasks: Lead a dynamic Scheduling Team to optimise resources and deliver top-notch service.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, 25 days holiday, and perks like volunteer days.
- Why this job: Make a real impact in social housing while developing your career in a supportive environment.
- Qualifications: Experience in scheduling or resource coordination, ideally in repairs or maintenance.
- Other info: Be part of a diverse team committed to quality and social impact.
The predicted salary is between 22800 - 42000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts. This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients. The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts. The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.
Responsibilities
- Lead and manage a centralised Scheduling Team supporting multiple contracts.
- Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.
- Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.
- Act as an escalation point for complex scheduling issues, service failures and resident complaints.
- Monitor performance against KPIs, resource utilisation and service levels.
- Drive continuous improvement in scheduling processes, systems and ways of working.
- Implement escalation and contingency processes during peak demand or operational disruption.
- Support the embedding of the centralised scheduling model across contracts.
- Coach and develop schedulers to maintain consistent standards and performance.
About You
- Experience managing a scheduling, planning or resource coordination function.
- Experience within social housing repairs, maintenance, facilities management or field service environments.
- Understanding of reactive repairs and maintenance operations.
- Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms).
- Experience managing or supervising scheduling teams.
- Strong IT skills, including Microsoft Office / Office 365.
What We Offer
- Salary up to £38,000 per annum plus benefits.
- Pension scheme and life assurance.
- 25 days' holiday + bank holidays.
- Perkbox (discounts, perks & wellbeing offers).
- 1 paid volunteer day.
- £2,000 refer-a-friend bonus after the referee passes probation.
- Opportunities for development and progression across Axis CLC.
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
Repairs Scheduling Manager in City of London employer: Axis CLC
Contact Detail:
Axis CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduling Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Repairs Scheduling Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Axis CLC and their approach to repairs and maintenance. Show us that you understand our values and how you can contribute to our mission of delivering high-quality services. Tailor your answers to reflect our commitment to reliability and social impact.
✨Tip Number 3
Practice your scheduling scenarios! Be ready to discuss how you would handle complex scheduling issues or service failures. We want to see your problem-solving skills in action, so think through some examples from your past experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Axis CLC.
We think you need these skills to ace Repairs Scheduling Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Scheduling Manager role. Highlight your experience in scheduling, planning, and resource coordination, especially within social housing or maintenance environments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific achievements that demonstrate your ability to lead and improve scheduling processes.
Showcase Your IT Skills: Since strong IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any scheduling systems you've used. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Axis CLC
✨Know the Company Inside Out
Before your interview, take some time to research Axis and its services. Understand their approach to property management and how they ensure high-quality service delivery. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Scheduling Experience
Be ready to discuss your previous experience in managing scheduling or resource coordination. Prepare specific examples of how you've maximised productivity and handled complex scheduling issues. This will demonstrate your capability to lead a centralised Scheduling Team effectively.
✨Highlight Your IT Skills
Since strong IT skills are essential for this role, make sure to mention your proficiency with scheduling systems and Microsoft Office. If you've used platforms like FLS, share how you leveraged them to improve scheduling processes in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding service failures or resident complaints. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and the outcomes.