Trainee Scheduler

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience and operating from 23 offices across the UK. Together, our divisions employ more than 2,500 people and support over 400 clients nationwide, delivering essential property repairs, maintenance, refurbishment, decarbonisation and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.

Role Overview

We are looking for a confident and motivated Trainee Scheduler to join our Mechanical and Electrical (M&E) team, working towards a Level 3 Business Administration qualification through college. You will play an important role in coordinating responsive repairs, arranging appointments between engineers and tenants, and helping ensure repair works are scheduled efficiently. You will receive training on our systems and processes while developing your scheduling, communication and administrative skills. You will attend college one day per week, with the remaining working days spent gaining practical experience and supporting the M&E team.

What You’ll Deliver

• Coordinate responsive repair appointments between M&E engineers and tenants, helping ensure work is scheduled efficiently.
• Arrange and reschedule engineer visits in response to changing repair requirements and availability.
• Communicate with engineers, tenants and colleagues to confirm appointments and provide updates on repair works.
• Support the coordination of incoming repair requests, helping the team manage priorities and keep jobs progressing.
• Update job management systems and databases to maintain accurate repair records and appointment details.
• Follow up on scheduled jobs and outstanding appointments to help minimise delays.
• Respond to routine scheduling queries and escalates issues to the appropriate team members when needed.
• Maintain clear records of communications, bookings and changes to repair schedules.
• Develop your administrative, IT and scheduling skills through workplace training and your Level 3 Business Administration qualification.
• Work collaboratively with the M&E team to support the smooth delivery of responsive repairs.

About You

• You are willing to work towards a Level 3 Business Administration qualification alongside your role.
• You can communicate professionally and confidently with engineers, tenants and colleagues.
• You are comfortable speaking on the telephone and willing to take an active role in coordinating repair bookings.
• You are prepared to follow up on appointments and take responsibility for keeping schedules up to date.
• You are willing to learn Microsoft Office, particularly Excel and Outlook, and develop your IT skills.
• You are comfortable learning new systems and following processes to maintain accurate information.
• You can adapt to changing priorities and manage several tasks in a busy environment.
• You demonstrate a mature and professional approach when dealing with queries and arranging appointments.
• Previous experience in administration, customer service, reception or scheduling is desirable but not essential.
• You have 5 GCSEs, including Maths and English at grade 4 or above, or equivalent qualifications, subject to apprenticeship eligibility requirements.

What We Offer

• £8.00 per hour while undertaking your apprenticeship.
• Practical, hands-on training and support from experienced colleagues.
• One day per week at college to work towards your Level 3 Business Administration qualification.
• The opportunity to develop valuable skills in scheduling, administration and customer service.
• Opportunities for future development and progression across Axis CLC.
• A supportive team environment where you can build your confidence and experience.

Why Axis CLC?

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

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