Axis CLC Group is seeking a Complaints Officer to support service improvement by managing reports of dissatisfaction and formal complaints. You will act as the main contact for residents and clients, ensuring concerns are investigated thoroughly and responded to promptly and fairly.
Responsibilities include registering and handling Stage 1 and 2 complaints, maintaining records, liaising with operations teams, and driving learning actions to improve services across Axis Repairs and Maintenance.
#J-18808-LjbffrResident Experience & Complaints Lead employer: Axis CLC Group
Axis CLC is an exceptional employer, offering a supportive work environment where reliability and quality are at the forefront of our mission. As a Painter and Decorator, you will benefit from competitive pay, a company van, and opportunities for professional development while contributing to meaningful projects that enhance communities across various sectors. Our commitment to inclusion and employee wellbeing ensures that every team member feels valued and empowered to grow within the organisation.
