At a Glance
- Tasks: Ensure high-quality maintenance services through detailed quality checks and operational support.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Up to £45,000 salary, performance bonuses, 25 days holiday, and wellness perks.
- Other info: Join a diverse team with opportunities for development and progression.
- Why this job: Make a real impact in housing and community support while growing your career.
- Qualifications: Strong understanding of property maintenance, compliance, and excellent communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK.
Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
The Role
The Quality Assurance Officer plays a key role in delivering high-quality, compliant, and commercially robust reactive maintenance services.
The role provides desktop-based quality assurance, commercial validation, compliance control, and operational support, ensuring that all works are accurately coded, fully documented, audit-ready, and completed to the required standards.
The post holder drives performance across diaries, productivity, quality, Schedule of Rates (SOR) usage, and subcontractor governance, supporting supervisors and planners to ensure safe, efficient, and high-quality repairs for residents.
- What You’ll Deliver
- Quality and Audit
- Carry out detailed desktop quality checks on completed work orders, ensuring accuracy of Schedule of Rates (SOR) codes, photographic evidence, completion standards and compliance.
- Conduct QAI post-inspections and monitor works requiring follow-on action to ensure standards are met.
- Review the client asbestos register, validate asbestos survey requests and progress asbestos-related works.
- Operational Delivery Support
- Support the overall operational delivery of reactive repairs, acting as the desktop link between planners, supervisors, engineers, and client teams.
- Drive efficiency in diary management, reviewing current and future bookings, travel times, task durations.
- Provide technical support to planners, supervisors, operatives, and the complaints team.
- Commercial & SOR Governance
- Review, validate, and challenge SOR coding for direct labour and subcontractor claims, ensuring accuracy and value for money.
- Manage and resolve variation claims, validating all evidence and SOR requirements before submission and responding to rejected variations with improved supporting information.
Oversee subcontractor performance, including SOR accuracy, variation orders, and timely agreement with the client.
- Monitor operatives’ materials spend, arranging contra-charges and cost transfers where required.
- Documentation & Compliance Management
- Manage subcontractor compliance records, ensuring all documentation is accurate, controlled and audit ready.
- Performance Monitoring & Reporting
- Analyse trends to identify potential commercial risks, losses, productivity gaps, or operational inefficiencies.
About You
- Strong understanding of social housing repairs and property maintenance.
- Knowledge of SOR coding, variations, and commercial validation.
- Understanding of compliance requirements including asbestos, H&S, subcontractor governance and audit standards.
- Awareness of KPI frameworks, quality assurance processes, and operational delivery principles.
- Strong Technical knowledge and legislation knowledge.
- Excellent written and verbal communication skills.
- High attention to detail with strong analytical ability.
- IT literate with experience using job management systems and Microsoft Office. Systems-driven with strong documentation and record-keeping skills.
- Proactive and solutions focused.
- Exceptional stakeholder and interpersonal skills.
- Able to quickly build relationships at all levels.
- Able to multi-task and prioritise workload effectively.
- Strong problem-solving abilities.
- Capable of working to tight deadlines and delivering consistent, accurate outputs.
What We Offer
- Up to £45,000 per annum depending on experience, plus performance-related bonus
- Pension, medical scheme options and life assurance
- 25 days’ holiday + bank holidays
- Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
- 24/7 GP referral and wellbeing support service
- 1 paid volunteer day
- £2,000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Why Axis CLC?
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property.
We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
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StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer (Internal)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Axis CLC Group looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Assurance Officer (Internal)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Axis CLC Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Axis CLC Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Axis CLC Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
