At a Glance
- Tasks: Lead scheduling for repairs, ensuring top-notch customer service and efficient resource planning.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Up to £34,000 salary, performance bonuses, 25 days holiday, and wellness perks.
- Other info: Join a diverse team with opportunities for growth and a commitment to inclusion.
- Why this job: Make a real impact in communities while developing your career in a supportive environment.
- Qualifications: Experience in call centres or maintenance, excellent communication, and customer service skills.
The predicted salary is between 32000 - 34000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK.
Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
The Role
You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met.
Responsibilities
- Manage all resource planning activities to ensure maximum efficiency
- Enable K. P. I’s to be met weekly by ensuring all jobs and appointments are met
- Check K. P. I performance weekly and analyse service failures to implement solutions
- Audit performance weekly and any errors bought to your team’s attention. (These must be kept for monitoring purpose.)
- All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above
- Providing customer service to residents and customers
- Dealing with queries from residents, changing appointments
- Arranging appointments for residents
- Assist when required to undertake customer satisfaction surveys
- Attend meetings as requested and deliver service updates to your team at your internal meetings
- Participate in ensuring a positive team spirit within contract
- Making sure ID badges are worn and office attire is correct at all times
- Follow the company’s policies and procedures at all times
- Cooperate with colleagues from other Departments in a timely manner if and when necessary
- Assisting with people management issues
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
About You
- Call centre environment
- Maintenance/ repairs background
- Excellent Telephone Manner
- Customer Service focused
- Excellent Communication skills
- Ability to identify problems
- Ability to identify customers’ needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player
- People Management
What We Offer
- Salary of up to £34,000 depending on experience, plus performance-related bonus
- Pension, medical scheme options and life assurance
- 25 days’ holiday + bank holidays
- Long-service awards recognising key milestones
- Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
- Opportunities for development and progression across Axis CLC
- £2,000 refer-a-friend bonus after the referee passes probation
- 1 paid volunteer day
- 24/7 GP referral and wellbeing support service
- Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property.
We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
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Scheduling Team Lead(Internal) in London employer: Axis CLC Group
Axis CLC is an exceptional employer, offering a supportive work environment where reliability and quality are at the forefront of our mission. As a Painter and Decorator, you will benefit from competitive pay, a company van, and opportunities for professional development while contributing to meaningful projects that enhance communities across various sectors. Our commitment to inclusion and employee wellbeing ensures that every team member feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Lead(Internal) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axis CLC Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axis CLC Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Team Lead(Internal) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axis CLC Group:Your cover letter is your chance to shine! Tell us why you want to work at Axis CLC Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axis CLC Group!
How to prepare for a job interview at Axis CLC Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
