At a Glance
- Tasks: Ensure high-quality maintenance services through detailed quality checks and operational support.
- Company: Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Up to £45,000 salary, 25 days holiday, perks, and development opportunities.
- Other info: Join a diverse team committed to social impact and meaningful work.
- Why this job: Make a real impact in housing and community support while growing your career.
- Qualifications: Strong understanding of property maintenance, compliance, and excellent communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK.
Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
The Role
The Quality Assurance Officer plays a key role in delivering high-quality, compliant, and commercially robust reactive maintenance services.
The role provides desktop-based quality assurance, commercial validation, compliance control, and operational support, ensuring that all works are accurately coded, fully documented, audit-ready, and completed to the required standards.
The post holder drives performance across diaries, productivity, quality, Schedule of Rates (SOR) usage, and subcontractor governance, supporting supervisors and planners to ensure safe, efficient, and high-quality repairs for residents.
- What You’ll Deliver
- Quality and Audit
- Carry out detailed desktop quality checks on completed work orders, ensuring accuracy of Schedule of Rates (SOR) codes, photographic evidence, completion standards and compliance.
- Conduct QAI post-inspections and monitor works requiring follow-on action to ensure standards are met.
- Review the client asbestos register, validate asbestos survey requests and progress asbestos-related works.
- Operational Delivery Support
- Support the overall operational delivery of reactive repairs, acting as the desktop link between planners, supervisors, engineers, and client teams.
- Drive efficiency in diary management, reviewing current and future bookings, travel times, task durations.
- Provide technical support to planners, supervisors, operatives, and the complaints team.
- Commercial & SOR Governance
- Review, validate, and challenge SOR coding for direct labour and subcontractor claims, ensuring accuracy and value for money.
- Manage and resolve variation claims, validating all evidence and SOR requirements before submission and responding to rejected variations with improved supporting information.
Oversee subcontractor performance, including SOR accuracy, variation orders, and timely agreement with the client.
- Monitor operatives’ materials spend, arranging contra-charges and cost transfers where required.
- Documentation & Compliance Management
- Manage subcontractor compliance records, ensuring all documentation is accurate, controlled and audit ready.
- Performance Monitoring & Reporting
- Analyse trends to identify potential commercial risks, losses, productivity gaps, or operational inefficiencies.
About You
- Strong understanding of social housing repairs and property maintenance.
- Knowledge of SOR coding, variations, and commercial validation.
- Understanding of compliance requirements including asbestos, H&S, subcontractor governance and audit standards.
- Awareness of KPI frameworks, quality assurance processes, and operational delivery principles.
- Strong Technical knowledge and legislation knowledge.
- Excellent written and verbal communication skills.
- High attention to detail with strong analytical ability.
- IT literate with experience using job management systems and Microsoft Office. Systems-driven with strong documentation and record-keeping skills.
- Proactive and solutions focused.
- Exceptional stakeholder and interpersonal skills.
- Able to quickly build relationships at all levels.
- Able to multi-task and prioritise workload effectively.
- Strong problem-solving abilities.
- Capable of working to tight deadlines and delivering consistent, accurate outputs.
What We Offer
- Up to £45,000 per annum depending on experience, plus performance-related bonus
- Pension, medical scheme options and life assurance
- 25 days’ holiday + bank holidays
- Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
- 24/7 GP referral and wellbeing support service
- 1 paid volunteer day
- £2,000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Why Axis CLC?
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property.
We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
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Quality Assurance Officer in London employer: Axis CLC Group
Axis CLC is an exceptional employer, offering a supportive work environment where reliability and quality are at the forefront of our mission. As a Painter and Decorator, you will benefit from competitive pay, a company van, and opportunities for professional development while contributing to meaningful projects that enhance communities across various sectors. Our commitment to inclusion and employee wellbeing ensures that every team member feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Axis CLC Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Quality Assurance Officer at Axis CLC Group.
We think you need these skills to ace Quality Assurance Officer in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Axis CLC Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
