Group Credit Controller (Internal)

Axis CLC Group, part of Axis CLC, is a leading property services organisation delivering responsive repairs, planned maintenance, compliance, refurbishment and construction services across the UK. With over 110 years of combined experience and more than 2,500 employees nationwide, we support housing providers, local authorities and commercial clients in maintaining and improving communities.

Based within our Group Finance function, this is an excellent opportunity to join a growing business and play a key role in driving cash performance and financial control.

The Role

We are looking for an experienced Group Credit Controller to join our Group Finance team and take ownership of credit control and customer account administration across the Axis CLC Group.

Reporting to the Group Operational Finance team, you will be responsible for managing the Group's aged debtor ledger, ensuring customer payments are allocated accurately, maintaining strong control over outstanding debt and supporting the setup and management of customer accounts. You will work closely with operational teams, customers and finance colleagues to improve cash collection performance, reduce overdue balances, resolve disputes and minimise financial risk.

This role also includes the management of a Credit Control Assistant, providing guidance, support and oversight to ensure credit control activities are completed accurately and efficiently.

What You’ll Deliver:

• Take ownership of the Group aged debtor ledger across multiple businesses.
• Proactively chase outstanding invoices through telephone and email communication.
• Prioritise overdue and high-value debts to maximise cash collection performance.
• Obtain and monitor customer payment commitments, ensuring accurate records are maintained.
• Escalate overdue, disputed or high-risk accounts where appropriate.
• Build and maintain professional relationships with customers whilst ensuring effective debt recovery.
• Ensure customer payments are allocated accurately and promptly.
• Obtain and process remittance advices and investigate unallocated cash.
• Resolve allocation discrepancies and maintain accurate customer account balances.
• Manage the setup of new customer accounts, including credit checks and risk assessments.
• Review and monitor customer credit limits and payment terms.
• Maintain accurate customer master data and supporting documentation.
• Act as the key finance contact for customer payment and account queries.
• Investigate invoice disputes and work collaboratively with operational teams to achieve timely resolution.
• Monitor disputed balances and identify recurring reasons for non-payment.
• Produce regular aged debt reports and collection performance information.
• Support cash flow forecasting by providing accurate information on expected receipts.
• Maintain clear audit trails and documentation relating to credit decisions and customer accounts.
• Contribute to the development and improvement of Group credit control processes, controls and KPIs.
• Manage and support the Credit Control Assistant, allocating workload and providing day-to-day guidance.
• Ensure all activities are completed accurately and within agreed timescales.

About You:

• Strong practical credit control and debt collection experience.
• Previous experience managing an aged debtor ledger within a multi-company or complex organisation.
• Excellent cash allocation, account reconciliation and customer account management skills.
• Experience undertaking credit checks and assessing new customer accounts.
• Good understanding of credit risk management and debt recovery processes.
• Confident communicating with customers regarding overdue balances, disputes and payment arrangements.
• Strong analytical skills with excellent attention to detail.
• Advanced Excel and financial systems experience.
• Well organised with the ability to manage multiple priorities and deadlines.
• Able to prioritise high-value and higher-risk accounts effectively.
• Experience supervising or supporting a junior team member would be advantageous.
• Comfortable working across multiple business units within a Group environment.
• Professional, proactive and results-focused approach.

What We Offer:

• £40,000 - £50,000 per annum depending on experience
• Performance-related bonus.
• Pension scheme, medical scheme options and life assurance.
• 25 days annual leave plus bank holidays.
• Perkbox benefits and wellbeing support.
• 24/7 GP referral and wellbeing service.
• 1 paid volunteer day per year.
• £2,000 refer-a-friend bonus after probation.
• Ongoing development and career progression opportunities within a growing Group organisation.

Why Axis CLC Group?

Joining Axis CLC Group means becoming part of a business that values accountability, collaboration and continuous improvement. As a key member of the Group Finance team, you will play an important role in supporting financial performance, improving cash collection and helping the business continue to grow successfully.

Our Commitment to Inclusion

Many Faces, One Axis CLC.

We value diversity and are proud to be an equal opportunities employer. We are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive. If you require any reasonable adjustments during the recruitment process, please let us know.

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