At a Glance
- Tasks: Deliver top-notch customer service and resolve queries across various channels.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Earn up to £28k, enjoy 25 days holiday, and access exclusive perks.
- Other info: Diverse team culture with opportunities for growth and progression.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 30600 - 37400 £ per year.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.
We have an exciting opportunity available to become a Customer Service Advisor here at Axis CLC!
Responsibilities
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Taking inbound calls and emails from tenants and the client for Southern housing Kent & Sussex in relation to repair works: Including giving updates on outstanding repairs, chasing sub-contractors, dealing with residents enquiries.
- Using IT Systems to book in repairs and rearrange appointments for tenants.
- Dealing with tenants' queries over the phone and via emails effectively.
- Liaising with Supervisors, Operatives and Sub-Contractors to provide updates on repair works.
- Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
About you
- Excellent customer service skills.
- Ability to interact effectively with customers via face to face, telephone, or writing.
- Work effectively within a team as well as independently.
- Ability to work under pressure and to tight deadlines.
- Knowledge of using IT software packages and/or company systems.
- Technical knowledge of repairs within the maintenance or building industry would be an advantage.
What We Offer
- A Salary of up to 28k depending on experience.
- 25 days' holiday + bank holidays.
- Perkbox (discounts, perks & wellbeing offers).
- 1 paid volunteer day.
- £2000 refer-a-friend bonus after the referee passes probation.
- Opportunities for development and progression across Axis CLC.
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence, and commercial property. We value reliability, quality, and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Customer Service Advisor employer: Axis CLC Group
Axis CLC is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, comprehensive benefits including a company van, and a commitment to social impact, employees can find meaningful work while contributing to the well-being of communities across London. Join us in delivering high-quality services and enjoy the opportunity to progress within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Axis CLC Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Axis CLC Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Axis CLC Group:Your cover letter is your chance to shine! Tell us why you want to work at Axis CLC Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Axis CLC Group!
How to prepare for a job interview at Axis CLC Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
