At a Glance
- Tasks: Support residents during refurbishment works and ensure clear communication throughout the process.
- Company: Join Axis CLC, a national leader in maintenance and refurbishment services.
- Benefits: Competitive salary, company vehicle, bonus scheme, and 25 days holiday.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 33000 - 33000 £ per year.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider supporting clients across the healthcare, defence, leisure, heritage, commercial and education sectors. We deliver responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment services through a UK-wide operational network and long-established regional presence. CLC is delivering a long-term programme of planned maintenance and refurbishment works covering Brampton, Huntingdon working across occupied residential properties.
We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
What You’ll Be Doing:
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You:
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia-related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution-focused mindset
- A full UK driving licence (essential)
What We Offer:
- Salary up to £33,000 per annum
- Company vehicle + fuel card
- Bonus scheme (eligible after 1 years’ service)
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Why Axis CLC:
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion:
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer(3-month FTC) in Brampton employer: Axis CLC Group
Axis CLC is an exceptional employer, offering a supportive work environment where reliability and quality are at the forefront of our mission. As a Painter and Decorator, you will benefit from competitive pay, a company van, and opportunities for professional development while contributing to meaningful projects that enhance communities across various sectors. Our commitment to inclusion and employee wellbeing ensures that every team member feels valued and empowered to grow within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer(3-month FTC) in Brampton
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Axis CLC Group.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Axis CLC Group appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Resident Liaison Officer(3-month FTC) in Brampton
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Axis CLC Group know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Axis CLC Group is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Axis CLC Group
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
