Axis CLC, a property services specialist, is recruiting a Complaints Officer for Axis Repairs and Maintenance across the UK. You will manage and resolve dissatisfaction and formal complaints, acting as a single point of contact for residents and clients with a professional and fair approach.
You will investigate Stage 1 and Stage 2 complaints, record outcomes, coordinate with operations and subcontractors, and contribute to service improvements while maintaining clear communication with
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Complaints & Resident Experience Lead (Hybrid) employer: Axis CLC
At Axis CLC, we pride ourselves on being an excellent employer, offering a dynamic work environment where your contributions directly impact essential services across various sectors. With a commitment to employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and benefits, including generous holiday allowances and unique perks like volunteer days. Join us in a culture that values diversity, collaboration, and quality, all while working on meaningful projects that enhance communities across the UK.
