Team Leader, Underwriting Services

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

As a Team Leader in Operations, you will be responsible for supervising a team of Underwriting Assistants to deliver high-quality, efficient, and compliant operational services. You will play a key role in driving performance, maintaining a collaborative team culture and ensuring alignment with underwriting and business objectives. The role focuses on day-to-day oversight, workload balancing, and supporting team development.

• Coach and develop a team of Underwriting Assistants and provide day-to-day guidance, support onboarding, and assist in developing team capability.
• Conduct regular performance reviews and support career development.
• Uphold a culture of accountability, continuous improvement, and promote adherence to processes and encourage team collaboration.
• Oversee day-to-day operational activities ensuring timely and accurate processing. Providing surge support during month-end, peak times and covering absence.
• Monitor service levels and KPIs, identifying and resolving bottlenecks.
• Recommend improvements and support implementation of best practices and process improvements to enhance efficiency and quality.
• Act as a key liaison between underwriting teams and internal departments.
• Work with underwriters on transfer of Operational tasks.
• Ensure clear communication and alignment across teams.
• Ensure adherence to regulatory requirements, internal policies, and audit standards.
• Leverage underwriting systems and manage workflow and reporting.
• Contribute to system enhancements and user training.
• Design, coordinate, and deliver training and development initiatives for Underwriting Assistants, while also supporting capability building across the wider Operations team.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

• Proven experience in underwriting operations or insurance administration.
• Excellent organisational and problem-solving abilities.
• Knowledge of underwriting processes, systems, and regulatory frameworks.
• Effective communication and stakeholder management skills.

• Prior leadership and people management skills is desirable.
• Professional insurance qualifications (e.g., CII) desirable, or working towards.

In this role, you will typically be required to be in the office 3 days per week (minimum).

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

Rewarding. Challenging. Meaningful. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.