Quality Assurance & Compliance Manager, Claims Shared Services

Overview

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Quality Assurance & Compliance Manager, Claims Shared Services

How does this role contribute to our collective success?

AXIS is seeking a Quality Assurance & Compliance Manager, Claims Shared Services to join our Global Shared Services Claims team in London or Dublin. Overall, the successful candidate will play a crucial role in ensuring that AXIS handles claims in a compliant, efficient and fair manner. The successful candidate should possess the ability to enhance the existing claims quality assurance and compliance framework as well as develop and build improvements to support changing and new regulatory and compliance needs for Global Markets Claims. The successful candidate will foster a culture of continuous improvement within claims, ensure AXIS meets legal and regulatory requirements, support efforts to enhance claims data quality, and identify improvement opportunities within Global Markets Claims in collaboration with the broader AXIS regulatory and compliance framework.

If you are strong results-driven leader and team player with a proactive, hands on and can-do mindset, that can drive claims quality assurance and compliance in collaboration with AXIS Claims Leadership, internal stakeholders and external regulatory stakeholders, this role is a great opportunity to develop your career with a dynamic company.

What will you do in this role?

• Develop, implement, and execute a Claims Compliance and Risk Management framework in collaboration with the Head of Claims, Global Markets, AXIS Compliance function and Conduct Risk stakeholders.
• Ensure that all claims handling processes comply with, and continue to comply with, applicable regulations, legal requirements and internal policies.
• Support the Global Head of Quality Assurance & Compliance, and the wider Claims Team, in delivering a superior claims service that aligns with regulatory requirements, including the Lloyd’s Principles for Doing Business.
• Enhance and improve the Conduct Risk Framework, SOX and other Claim Controls from a Claims lens, focusing on claims service delivery, vulnerable consumers, and customer outcomes to ensure a high-quality claims service in alignment with and collaboration with the broader AXIS Compliance Function and stakeholders.
• Design, update, monitor, continuously measure and track key Claim Compliance, (e.g., Claim SOX and other Claim Controls) and Quality Assurance KPIs and system outputs to ensure compliance with Lloyd’s and other regulatory standards, assisting with reporting to internal stakeholders in partnership with Delegated Claims, Vendor Management and Global Market Claim Operations.
• Oversee the Claims response to regulatory requests, reviews and inspections in collaboration with key Global Market stakeholders (e.g., Head of Global Markets Claims and Leaders, Peers, Chief Compliance Officer, Global Operations, etc.).
• Evaluate, enhance and assist with maintenance of Fraud reporting and other Compliance reporting and procedures as these may be required.
• Partner with Claims leaders to enhance the quality assurance program, ensuring qualitative oversight and adherence to the Lloyd’s Claims Scheme, refining best practices and workflows within the Claim Quality Assurance and Compliance program to drive all facets of claims service and excellence.
• Enhance and update audits/questionnaires aligned with claim best practices and regulatory requirements and expectations. Analyze results, report findings, and develop post-audit management plans (MAP) to drive continuous improvement and best-in-class claims handling for Global Markets Claims.
• Develop and deliver monthly, quarterly, and annual dashboard reporting for Global Markets Claims Quality Assurance metrics, collaborating with key AXIS stakeholders to support continuous improvement.
• Collaborate with AXIS Claims and related internal stakeholders on training initiatives, job aids, guidelines to support the feedback loop for ongoing regulatory compliance awareness and related governance, continuously improving claims handling quality and execution in support of team and individual professional growth and development.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• 7–10 years of Claims Quality Assurance & Compliance experience with a Lloyd’s Managing Agent, Syndicate, or P&C commercial claims/reinsurance organization. Beneficial backgrounds include but are not limited to, Qualified Solicitor, Chartered Management Institute Designation etc.
• Expertise in Lloyd’s/FCA/PRA/CBI (or other regulators) within complex domestic and international operations.
• Ability to accomplish tasks in an agile, dynamic environment.
• Ability to analyze data and use it to make practical, forward-looking decisions to support the compliance, QA and regulatory obligations for Global.
• Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management in a cross functional, global organization.
• Experience working on cross functional teams, collaborating, actively participating, and delivering solutions.
• Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data.
• Experience supporting the management of claims with the ability to influence at all levels, internal stakeholders, regulators, vendors, etc.
• Proven prioritization skills with the ability to balance immediate needs with broader organizational strategies
• The ability to issue spot and escalate issues that could present challenges to a project or the organization
• Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints
• Travel is associated with this role

Role Factors:

In this role, you will typically be required to:

Be in the office 3 days per week

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.