Delegated Claims Technician in London

Job Overview

The Loss Fund Lead provides expert oversight of loss fund management across delegated authority arrangements, ensuring robust financial governance, accurate forecasting, and high‑quality data reporting.

Responsibilities

• Monitor loss fund balances, movements, and utilisation across assigned accounts.
• Reconcile fund activity to ensure accuracy and resolve discrepancies in partnership with internal and external stakeholders.
• Produce regular reports on fund performance, including spend, burn rate, replenishment requirements, and forecasting.
• Support budgeting and planning processes by providing data‑driven insights into expected fund needs.
• Maintain accurate records, logs, and audit trails in accordance with internal controls and regulatory expectations.
• Design, implement, and continuously improve standard operating models and workflows to optimise efficiency, accuracy, and control.
• Use and manage the Vitesse platform to monitor loss fund balances, process funding requests, reconcile transactions, and ensure accurate, timely financial oversight of delegated claims spend.
• Drive continuous improvement initiatives to enhance the accuracy, efficiency, and automation of fund and bordereaux workflows.
• Oversee the full lifecycle of bordereaux management, including receipt, validation, exception handling, issue escalation, and data quality remediation.
• Identify and escalate inconsistencies or anomalies within bordereaux data, working collaboratively with TPAs or brokers to resolve issues.
• Act as a subject‑matter expert, providing guidance to stakeholders and supporting broader delegated authority governance.
• Support onboarding/migration plans for DCAs/coverholders moving to Vitesse, ensuring data requirements and governance are met.
• Support the implementation and expansion of Faster Claims Payments (FCP) across the syndicate.
• You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

Qualifications

• Strong analytical and numerical skills with excellent attention to detail.
• Experience in insurance, delegated authority, claims operations, or financial reconciliation.
• Demonstrated capability in managing, validating, or interpreting claims bordereaux.
• Proficient in Excel and comfortable working with structured datasets.
• Strong communication and stakeholder‑management skills.
• Demonstrated experience in producing and presenting high‑quality management reports for senior leadership.
• Highly organised, with the ability to prioritise and manage multiple deadlines.
• A proactive approach to problem solving, data validation, and process improvement.
• Familiarity with FCP/Vitesse operating model (funding account, payment account, ARCS pulls, payment limits) and MA signings.
• Preferred Qualifications
• Ability to work to a high standard of accuracy with strong attention to detail.
• High quality written and verbal communication skills.
• Conscientious and able to work independently towards pre‑defined deadlines.
• Takes ownership for completing responsibilities in a timely manner.
• Collaborative team player who recognises the importance of strong partnerships.
• Builds positive working relationships within internal stakeholders and third parties.
• Outcome‑focused and prioritises meeting defined business goals and objectives.
• Strong problem‑solving skills and driven to find creative solutions to business challenges.
• Inquisitive and naturally keen to understand and address the root causes of issues.
• Demonstrates good judgment including appropriate escalation of items that require management attention.
• At ease with management reporting and data systems from timely and accurate input to seeking methods to analyse, review meaning and relevance.
• Experienced with Microsoft Excel, Word, Power Point and Outlook.
• Role Factors

Be in the office 3 days per week.

Benefits

• Medical plans for you and your family.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid annual leave.
• Other benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law.

Accommodation is available upon request for candidates taking part in the selection process.

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