Delegated Claims Oversight Analyst in London

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

The Delegated Claims Oversight Analyst provides expert oversight of loss fund management across delegated authority arrangements, ensuring robust financial governance, accurate forecasting, and high‑quality data reporting. This role leads the analysis of fund performance, oversees complex reconciliations, and ensures the accuracy and timeliness of claims bordereaux. The position acts as a key point of authority for both internal stakeholders and external partners, driving improvements in fund utilisation, data quality, and delegated operational processes.

What will you do in this role?

• Monitor loss fund balances, movements, and utilisation across assigned accounts
• Reconcile fund activity to ensure accuracy and resolve discrepancies in partnership with internal and external stakeholders
• Produce regular reports on fund performance, including spend, burn rate, replenishment requirements, and forecasting
• Support budgeting and planning processes by providing data-driven insights into expected fund needs
• Maintain accurate records, logs, and audit trails in accordance with internal controls and regulatory expectations
• Design, implement, and continuously improve standard operating models and workflows to optimise efficiency, accuracy, and control
• Use and manage the Vitesse platform to monitor loss fund balances, process funding requests, reconcile transactions, and ensure accurate, timely financial oversight of delegated claims spend
• Drive continuous improvement initiatives to enhance the accuracy, efficiency, and automation of fund and bordereaux workflows
• Oversee the full lifecycle of bordereaux management, including receipt, validation, exception handling, issue escalation, and data quality remediation
• Identify and upscale inconsistencies or anomalies within bordereaux data, working collaboratively with TPAs or brokers to resolve issues
• Act as a subject‑matter expert, providing guidance to stakeholders and supporting broader delegated authority governance
• Support onboarding/migration plans for DCAs/coverholders moving to Vitesse, ensuring data requirements and governance are met
• Support the implementation and expansion of Faster Claims Payments (FCP) across the syndicate

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Strong analytical and numerical skills with excellent attention to detail
• Experience in insurance, delegated authority, claims operations, or financial reconciliation
• Demonstrated capability in managing, validating, or interpreting claims bordereaux
• Proficient in Excel and comfortable working with structured datasets
• Strong communication and stakeholder‑management skills
• Demonstrated experience in producing and presenting high‑quality management reports for senior leadership
• Highly organised, with the ability to prioritise and manage multiple deadlines
• A proactive approach to problem solving, data validation, and process improvement
• Familiarity with FCP/Vitesse operating model (funding account, payment account, ARCS pulls, payment limits) and MA signings

What we prefer you to have:

• Ability to work to a high standard of accuracy with strong attention to detail
• High quality written and verbal communication skills
• Conscientious and able to work independently towards pre-defined deadlines
• Takes ownership for completing responsibilities in a timely manner
• Collaborative team player who recognises the importance of strong partnerships
• Builds positive working relationships within internal stakeholders and third parties
• Outcome-focused and prioritises meeting defined business goals and objectives
• Strong problem‑solving skills and driven to find creative solutions to business challenges
• Inquisitive and naturally keen to understand and address the root causes of issues
• Demonstrates good judgment including appropriate escalation of items that require management attention
• At ease with management reporting and data systems from timely and accurate input to seeking methods to analyse, review meaning and relevance
• Experienced with Microsoft Excel, Word, PowerPoint and Outlook

Role Factors:

In this role, you will typically be required to be in the office 3 days per week.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.