Claims Specialist in London

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

The Claims Group manages and resolves reinsurance claims efficiently and accurately, ensuring contractual obligations are met while protecting AXIS’s financial integrity. We deliver expert oversight and strategic guidance on complex losses, fostering strong client relationships and mitigating risk. This role supports AXIS’s goals by driving operational excellence, safeguarding profitability, and reinforcing trust in our global brand.

• The role manages assigned reinsurance claims from notification through resolution, ensuring timely and accurate handling in line with contractual obligations.
• The role assesses coverage, liability, and quantum for complex and high-value claims, applying sound judgment and technical expertise.
• The role negotiates settlements directly with counterparties and brokers, balancing fairness with AXIS’s financial objectives.
• The role maintains clear, accurate, and complete documentation to support audit and regulatory requirements.
• The role provides proactive communication to internal stakeholders and external partners, ensuring transparency and trust throughout the claims process.
• The role identifies potential risks and escalates issues that could impact AXIS’s financial position or reputation.
• The role contributes to portfolio analysis by providing insights on trends, emerging risks, and reserving accuracy.
• The role collaborates with underwriting, actuarial, and finance teams to support strategic decision-making and profitability goals.
• The role exercises autonomy in managing complex claims within agreed authority limits, seeking guidance only on exceptional matters.
• The role supports continuous improvement by recommending process enhancements and sharing best practices across the Claims Group.

• Ability to adjust and manage claims using ECF (DOCO), ensuring accuracy and compliance with market standards.
• Knowledge of casualty, motor, property, marine, and aviation classes, with the ability to apply this understanding to complex claim scenarios.
• Analytical skills to evaluate coverage, liability, and quantum, and make decisions when faced with ambiguity or incomplete information.
• Negotiation skills to achieve fair and timely settlements, balancing client relationships with AXIS’s financial objectives.
• Clear and confident communication skills, able to explain technical concepts to brokers, clients, and internal stakeholders at all levels.
• Attention to detail and ability to maintain accurate documentation, supporting audit and regulatory requirements.
• Proficiency in using claims systems and Microsoft Office tools, including creating reports and summaries for management.
• Organizational skills to manage multiple claims concurrently, prioritising effectively under changing circumstances.
• Collaborative mindset, able to work with underwriting, actuarial, and finance teams to support business goals.
• Commitment to continuous learning and improvement, adapting to new processes, systems, and market developments.

• Working knowledge of ECF (DOCO)
• Understanding of the reinsurance classes listed above
• Proficient in Microsoft Office tools
• Organisation skills to manage multiple claims concurrently
• Collaborative approach, able to work effectively with underwriting, actuarial and financial teams.

• Experience handling international claims or working across multiple jurisdictions.
• Ability to use data analysis tools (e.g., Power BI) to create dashboards and identify trends.
• Knowledge of market developments and emerging risks in reinsurance.

In this role, you will typically be required to:

• Be in the office 3 days per week
• Travel internationally occasionally
• Be open to learning from others
• Build and maintain effective relationships with internal and external customers and colleagues

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance.

Rewarding. Challenging. Meaningful. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.