Global Head of Claims Management Information and Insights

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

Head of Claims Management Information – Claims Shared Services

Part of AXIS Global Claims Shared Services, the Global Head of Claims Management Information & Insights is accountable for the design, delivery and governance of claims management information and insights to drive optimal claims performance, providing actionable insights that support loss cost improvement, severity reduction and management and developing in conjunction with various internal stakeholders, key performance reporting for Global Claims Shared Services, North America Claims, Global Markets Claims, and Reinsurance Claims. This role is the single, authoritative source of Claims MI & Insights, owning the global claims performance narrative, insights and commentary as well as developing and delivering consistent, accurate and decision‑ready reporting for senior claims leadership, and key stakeholders (including, but not limited to: Data & Analytics, Actuarial, and Underwriting).

The role has end‑to‑end accountability for global claims MI & Insights strategy, execution and evolution. It oversees regional performance reporting leads, sets standards and priorities, and ensures claims data is transformed into clear, actionable insights. The role partners closely with North America, Global Markets and Reinsurance Claims leadership, Actuarial, the Data & Analytics team, as well as key stakeholders, to define metrics, improve data quality and support continuous improvement, strategic growth and profitability. The Global Head of Claims MI & Insights is also the primary Claims interface with Actuarial leadership regarding claims performance‑related matters as well as the Data & Analytics team, and is the main Claims point of contact for Data Transformation initiatives impacting claims reporting. This senior leadership role reports to the Head of Claims Shared Services and will build a team of two direct reports to support deliverables, in London, UK and North America (which includes Bermuda).

If you are a strong results‑driven leader and team player with a proactive, hands‑on and can‑do mindset, that can drive claims key performance reporting metrics in collaboration with AXIS Claims Leadership, internal stakeholders and external regulatory stakeholders, this role is a great opportunity to develop your career with a dynamic company.

Specific responsibilities include:

• Enterprise Leadership and Strategy
  • Owning and setting the global Claims MI & Insights strategy, standards and governance framework
  • Establishing clear enterprise accountability for claims performance reporting
  • Defining priorities and directing capacity to deliver critical business and regulatory outcomes
  • Exercising independent judgement and challenge to influence senior leadership decisions
• Executive Influence and Decision Support
  • Owning and shaping the global claims performance narrative for senior leadership, ExCo and Board(s)
  • Translating complex claims data into concise, decision‑ready insights
  • Providing forward‑looking analysis, thematic trends and clear escalation of risk or performance issues
  • Representing Claims MI & Insights with authority in enterprise‑level forums and discussions
• Governance, Risk and Control
  • Ensuring consistency, accuracy and comparability of claims MI & Insights across regions and lines of business
  • Setting and enforcing KPI definitions, controls, versioning and data governance standards
  • Overseeing regulatory, market and data‑call reporting with strong risk and control discipline
  • Establishing clear ownership and escalation for data quality, integrity and remediation
• Transformation and Innovation Leadership
  • Owning Claims MI inputs to claims data transformation and enterprise data initiatives
  • Partnering with Data & Analytics to design, embed and scale new reporting capabilities
  • Driving modernization of claims MI & Insights through automation, standardization and improved insight
  • Ensuring new solutions are operationally effective, sustainable and user‑centric
• Leadership and Talent Stewardship
  • Providing strategic leadership, direction and oversight to senior regional performance leads
  • Holding teams accountable for high‑quality delivery and professional standards
  • Elevating regional outputs into enterprise‑level insight and thematic reporting
  • Building capability, resilience and succession within the Claims MI & Insights function
• Key Enterprise Reporting Responsibilities
  • Board, ExCo and senior management claims and insights reporting
  • Global claims performance MI & Insights (weekly, monthly and quarterly)
  • Large loss, CAT and event‑driven reporting
  • Regulatory returns, market reporting and data‑calls
  • Operational, compliance, controls and audit metrics
  • Resource, capacity and workforce insight
  • Market, Lloyd’s and AXIS‑specific risk reporting

In addition to the responsibilities noted above, you may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

Skills:

• Proven experience in Specialty markets in North America and within a Lloyd’s / London Market Insurer
• Solid domain knowledge of claims and claims processes, procedures, and systems.
• A good understanding of the Bureau processes, the role of Xchanging, Lloyds KPI’s and reporting standards, ability to navigate through the London Market systems
• Deep experience with business analytics, reporting and visualization tools including Power BI and other Microsoft tools including Excel, PowerPoint and Word
• Familiarity with collaboration tools including Microsoft SharePoint and Webex
• Exceptional analytical skills and adept at handling multiple complex data sets
• Demonstrable success in creating and delivering actionable management reports and insights
• Experience designing and delivering education material and training to system users
• Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
• Experience working on cross functional teams, collaborating, actively participating, and delivering solutions.
• Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data.
• Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies.
• The ability to issue spot and elevate issues that could present challenges to a project or the organization.
• Willingness to assume additional responsibilities and undertake professional qualifications for personal and professional growth.
• Good conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross functional relationships and partnerships.
• Ability to work in a Hybrid environment, in the office 3 days per week. Some travel may be associated with this role.

Locations: London, Dublin, NJ, NYC and/or Toronto.

For this position, we currently expect to offer a base salary in the range of $170,000.00 to $200,000.00 (NJ). Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is Exempt for FLSA purposes.