EUC Onsite Support Specialist in City of Westminster

Accommodation is available upon request for candidates taking part in the selection process.

We are looking for a highly skilled, customer‑focused onsite IT Support professional to join our team as a EUC Onsite Support Specialist. In this role, you will deliver exceptional technical support services to our internal users at our London branch office while also providing support to our global remote colleagues across the globe. As a key member of the End User Computing team, you will resolve technical issues, ensure a seamless user experience, and drive continuous improvement in IT support processes. This position reports to the Global EUC Lead and operates with a dotted line relationship into the existing London EUC Lead, who will be more involved in day‑to‑day activities.

What will you do in this role?

• Provide 1st/2nd line end‑user support across hardware, software, and peripherals.
• Resolve incidents and service requests via ticketing system, phone, email, and in person.
• Deploy, configure, and support laptops, desktops, mobile devices, printers, and AV systems.
• Support Windows, macOS, Microsoft 365, and enterprise applications.
• Manage user onboarding/offboarding, including account setup and hardware provisioning.
• Maintain accurate asset records and supporting documentation.
• Collaborate with IT teams on escalations, projects, and technology refreshes.
• Ensure compliance with IT security, policy, and asset management standards.
• Occasional travel to global offices may be required.

What you need to have:

• 2‑3 years of experience in IT support or EUC technician roles.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.
• Experience with remote support tools and ticketing systems (e.g., TeamViewer, ServiceNow).
• Familiarity with mobile device management (MDM) platforms (e.g., Intune, Entra, AAD).
• Excellent communication and customer service skills.
• Experience in a corporate/enterprise environment.
• Ability to work independently and prioritize tasks effectively.
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

What we prefer you to have:

• Knowledge of ITIL practices and service management.
• Exposure to video conferencing technologies and their day‑to‑day support requirements (Cisco WebEx, Microsoft Teams, Zoom).
• Experience supporting VIP/C‑Suite Executive Level Staff – CEO, Executive Assistants, etc.
• Experience supporting Mac OS platforms.
• Passion for technology and continuous learning.

Role Factors:

• Attend our London office at 52, Lime Street, EC3M 7AF – a minimum of 4 days a week.
• Work between the hours of 9am and 5pm.
• Be able to lift 30 lbs.
• Be willing to travel nationally and internationally depending on requirements (valid passport). Once or twice per year.
• Work physically from an office 5 days a week (with occasional opportunities to work remotely).
• Occasional out of hours or weekend work to support critical infrastructure.

What we offer:

• Comprehensive and competitive benefits package including medical plans for you and your family.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid annual leave.
• And much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship, physical or mental disability, age, marital status, civil union status, family status, or any other characteristic protected by law.