Senior Claims Specialist

Join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

This role contributes to AXIS’ collective success through maintaining and promoting a market leading claims service to support clients’ complex risks and challenges, and in so doing, to support the retention and acquisition of business.

What will you do in this role?

• Manage a personal case load of Marine claims working alongside other members of the Marine claims team.
• Look after claims for all Marine classes including but not limited to Liability, Cargo, War and Fine Art and Specie reporting to the Marine Claims Manager.
• Work closely with claims management, external legal advisors, surveyors, adjusters, TPAs, market leaders/followers and brokers to ensure that the highest standard of technical claims handling and customer service is provided.
• Ensure that reserves are entered as quickly and accurately as possible in accordance with AXIS’ reserving philosophy.
• Monitor your performance against KPIs, ensure that all AXIS’ processes and procedures are followed and all regulatory and corporate governance requirements are met.
• Report internally on your portfolio, large losses, legal developments, trends and matters of interest/cases of note.
• Liaise with underwriters on wording issues and the provision of claims information.
• Proactively drive broker engagement, supporting AXIS cultural values of excellence and stronger together, and seek out opportunities to join market committees.
• Liaise with other internal stakeholders (actuarial, finance, reinsurance) as appropriate.
• Attend client meetings, mediations, arbitrations and hearings as appropriate.
• Support and engage with AXIS DEI efforts, building a safe work environment where all employees’ perspectives are welcome and each employee’s wellbeing is prioritised.
• You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Strong Marine insurance knowledge with particular focus on Liability and Cargo with an ability to manage complex claims.
• Worked in a syndicate, company, broker, law firm or similar and gained sufficient experience to perform the above duties and responsibilities.
• Excellent written and verbal communication skills with the ability to communicate technical concepts to a non-technical audience.
• Capability to make decisions/recommendations when faced with ambiguity and changing priorities.
• The desire to work in a customer facing role and possess the ability to develop and sustain relationships with internal and external stakeholders.
• Ability to self-start own tasks, prioritise and organise workload.
• Ability to exercise sound judgment.

What we prefer you to have:

• Knowledge of CLASS/ECF2.
• Experience with Excel, Word, Powerpoint and Docosoft.
• Legal or professional qualification.
• Experience handling US liability cases and a knowledge of the US legal system.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.