Operations Quality Assurance Analyst (Fixed Term Contract)

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

Fixed Term Contract - 12 months

The Quality Assurance Analyst (QA) plays a crucial role in supporting Operational processes by ensuring established standards for quality relating to the full policy life cycle are consistently met while providing transparent reporting and suggestions for improvement on a regular scheduled basis. The role involves supporting Operations processes by completing regular audits of various Operations employees both in cycle and focused, and providing technical support. The role includes helping to safeguard the integrity and accuracy of data produced by Global Markets Operations, conducting routine data quality assessments, performing root cause analyses on anomalies, and driving improvements to reduce data error rates.

Key Duties & Responsibilities

• Data Review
• Performs audits of various Operational processes against company requirements.
• Conduct regular data quality checks across Global Markets Operations to ensure accuracy and consistency.
• Investigate data anomalies through root cause analysis and document findings.
• Identify and implement enhancements to reduce error rates, including process, system, or training interventions.
• Collaborate with cross-functional teams to address data quality issues and drive continuous improvement.
• Monitor and report on data quality metrics, trends, and performance indicators.
• Maintain documentation of data quality procedures, controls, and remediation actions.
• Escalate recurring or high-impact data issues to relevant stakeholders with recommended actions.
• Compliance & Processing Review
• Ensure adherence to compliance standards while maintaining accurate account files and underwriting documentation.
• Review processing output of policy endorsements, renewals, cancellations, and other policy-related transactions.
• Review performance vs established company Service Level Agreement (SLA) guidelines.
• Staff Engagement and Communication
• Engage with internal staff members to request information, clarify details, and provide updates.
• Identify opportunities for process improvement/standardization.

Please note that additional duties, responsibilities, and activities appropriate to the nature of this role may be required.

Required Experience

The ideal candidate will possess analytical and problem‑solving skills, with a good understanding of operational data flows within the London insurance market. They should have experience in data quality management, including the ability to design and execute control checks. Familiarity with relevant systems and platforms used in London Markets Operations.

Critical Competencies

• Able to follow directions effectively.
• Self‑motivated and capable of working independently.
• Skilled at prioritizing tasks and highly organized.
• Collaborates effectively with team members to achieve goals.
• Adaptable to change and maintains a positive approach in dynamic environments.
• Attentive to detail and accuracy.
• Capable of multitasking in a high‑volume work environment.
• Good verbal, written, and interpersonal skills.
• Strong customer service skills and a professional demeanor.