Marine Claims Lead

Company Overview

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk‑taking, and superior risk‑adjusted returns for our shareholders. We also maintain an entrepreneurial, disciplined and ethical corporate culture, and we believe our success is driven by the strength of our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds feel comfortable and empowered to be themselves.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, citizenship, disability, age, marital status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates participating in the selection process.

Job Description

This role contributes by maintaining and promoting a market‑leading claims service that supports clients’ complex risks and challenges, thereby supporting the retention and acquisition of business.

What will you do in this role?

• Lead the AXIS Global Markets Marine Claims Team, a market‑leading team of six specialists handling marine claims for a wide variety of clients and reporting to the Head of Energy & Marine Claims.
• Provide guidance, oversight and authority on complex coverage and liability issues, reserve evaluations and claim resolution strategies.
• The portfolio includes claims arising in international jurisdictions and spans lead, follow, primary, excess, company and syndicate types.
• Work closely with claims management, external legal advisors, TPAs, market leaders and brokers to ensure the highest standard of technical claims handling and customer service consistently across the team.
• Ensure reserves are entered as quickly and accurately as possible in accordance with AXIS’ reserving philosophy.
• Monitor KPIs and ensure all AXIS processes and procedures are followed and all regulatory and corporate governance requirements are met.
• Report internally on the claims portfolio and large losses.
• Liaise with underwriters on wording issues, provide claims information and attend client meetings as appropriate.
• Collaborate with other internal stakeholders (actuarial, finance, reinsurance) as appropriate.
• Maintain a highly engaged team, maximising hybrid working, creating equitable opportunities, and promoting a flexible, high‑performance culture regardless of location.
• Set goals for direct reports, hold ongoing feedback discussions, and provide coaching, including mid‑year conversations and year‑end reviews.
• Oversee recruitment when required, promote internal mobility and career development opportunities, and consider team training needs.
• Promote AXIS DEI efforts, building a safe work environment where all employees’ perspectives are welcome and wellbeing is prioritised.

You may also be required to take on additional duties, responsibilities and activities appropriate to this role.

About You

We encourage you to bring your own experience and expertise to the table. While certain qualifications and experiences are preferred, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and achieving our goals.

What you need to have

• Strong technical marine insurance knowledge and the ability to manage complex claims, including cargo, specie, liability, war and hull risks worldwide.
• Experience working in a syndicate or company, with sufficient experience to perform the above duties and responsibilities.
• People management or oversight experience.
• Excellent written and verbal communication skills and the ability to present articulately in meetings.
• Ability to develop and sustain relationships with internal and external stakeholders.
• Ability to prioritise and organise workload.
• Ability to exercise sound judgment.

What we prefer you to have

• Prior experience in a senior claims role.
• Knowledge of ECF2 and market‑wide claims systems.
• Experience with Excel, Word, PowerPoint and Docosoft.
• Professional qualification within Insurance or an equivalent.

What we offer

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.