At a Glance
- Tasks: Deliver top-notch IT support to users in our London office and globally.
- Company: Join AXIS Capital, a leader in specialty insurance with a vibrant culture.
- Benefits: Inclusive workplace, competitive pay, and opportunities for personal growth.
- Other info: Great career advancement opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Strong technical skills and excellent communication are a must.
The predicted salary is between 35000 - 45000 € per year.
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
We are looking for a highly skilled, customer-focused onsite IT Support professional to join our team as a EUC Onsite Support Specialist. In this role, you will deliver exceptional technical support services to our internal users, located at our London branch office, while also providing support to our global remote colleagues located across the globe. As a key member of the End User Computing team, you will be responsible for resolving technical issues, ensuring a seamless user experience, and driving continuous improvement in IT support processes. This position reports to the Global EUC Lead, operating with a dotted line relationship into the existing London EUC Lead, who will be more involved in terms of day-to-day activities. The ideal candidate will bring a strong technical background, outstanding communication skills, and a proactive, solution-oriented approach to problem-solving.
Responsibilities:
- Provide 1st/2nd line end-user support across hardware, software, and peripherals.
- Resolve incidents and service requests via ticketing system, phone, email, and in person.
- Deploy, configure, and support laptops, desktops, mobile devices, printers, and AV systems.
- Support Windows, macOS, Microsoft 365, and enterprise applications.
- Manage user onboarding/offboarding.
EUC Onsite Support Specialist in London employer: AXIS (AXIS Capital)
AXIS Capital is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for the EUC Onsite Support Specialist role. With a commitment to employee growth and development, AXIS offers opportunities for continuous learning and career advancement, all while fostering a culture of collaboration and ethical practices. Located in London, employees benefit from a vibrant city atmosphere, alongside the chance to work with a global team dedicated to delivering outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Onsite Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AXIS Capital on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support roles. Think about your past experiences and how they align with the responsibilities of the EUC Onsite Support Specialist position.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific technical issues you've resolved in the past and how you approached them. This will highlight your proactive, solution-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the AXIS team.
We think you need these skills to ace EUC Onsite Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EUC Onsite Support Specialist role. Highlight your technical skills and customer service experience, as these are key for us at AXIS. Use specific examples that showcase how you've resolved issues or improved processes in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you align with our values at AXIS. Be sure to mention your proactive approach to problem-solving and any relevant experiences that demonstrate your fit for the team.
Showcase Your Communication Skills:As an onsite support specialist, communication is crucial. In your application, make sure to convey your ability to explain technical concepts clearly and concisely. This will show us that you can effectively assist our internal users and global colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at AXIS (AXIS Capital)
✨Know Your Tech Inside Out
As an EUC Onsite Support Specialist, you'll need to be well-versed in hardware and software support. Brush up on your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss specific technical issues you've resolved in the past and how you approached them.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional support to users. Prepare examples of how you've handled difficult customer interactions or resolved issues efficiently. Highlight your communication skills and your ability to empathise with users' frustrations.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think through your problem-solving process and explain how you would approach common technical issues. This will show your proactive, solution-oriented mindset that AXIS values.
✨Emphasise Team Collaboration
Since you'll be part of a global team, it's important to demonstrate your ability to work well with others. Share experiences where you've collaborated with colleagues to improve IT support processes or enhance user experience. This will align with AXIS's commitment to teamwork and inclusivity.
