Team Leader, Underwriting Services in City of London

AXIS Capital is a global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk‑adjusted returns for our shareholders. We proudly maintain an entrepreneurial, disciplined and ethical corporate culture, and we strive to create an inclusive and welcoming workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

How does this role contribute to our collective success?

As a Team Leader in Operations, you will supervise a team of Underwriting Assistants to deliver high‑quality, efficient, and compliant operational services. You will drive performance, maintain a collaborative team culture, and ensure alignment with underwriting and business objectives.

What will you do in this role?

• Coach and develop a team of Underwriting Assistants, providing day‑to‑day guidance, onboarding support, and developing team capability.
• Conduct regular performance reviews and support career development.
• Uphold a culture of accountability, continuous improvement, and promote adherence to processes and encourage teamwork.
• Oversee day‑to‑day operational activities, ensuring timely and accurate processing, providing surge support during month‑end, peak times and covering absences.
• Monitor service levels and KPIs, identifying and resolving bottlenecks.
• Recommend improvements and support implementation of best practices and process enhancements to enhance efficiency and quality.
• Act as a key liaison between underwriting teams and internal departments.
• Work with underwriters on transfer of operational tasks.
• Ensure clear communication and alignment across teams.
• Ensure adherence to regulatory requirements, internal policies, and audit standards.
• Leverage underwriting systems to manage workflow and reporting.
• Contribute to system enhancements and user training.
• Design, coordinate, and deliver training and development initiatives for Underwriting Assistants, while also supporting capability building across the wider Operations team.

What you need to have

• Proven experience in underwriting operations or insurance administration
• Excellent organisational and problem‑solving abilities.
• Knowledge of underwriting processes, systems, and regulatory frameworks.
• Effective communication and stakeholder‑management skills.

What we prefer you to have

• Prior leadership and people‑management skills are desirable.
• Professional insurance qualifications (e.g., CII) desirable, or working toward them.

Role factors

Be in the office for a minimum of 3 days per week.

What we offer

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programmes, retirement plans, tuition reimbursement, paid annual leave, and much more.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industries

Insurance