Head of Strategic Account Management - Service (NHS & Private Groups)

Head of Strategic Account Management – Service (NHS & Private Groups)

Please note: This role is ONLY suited to proven people managers

You must have experience leading teams selling into BOTH the NHS and private healthcare groups. Individual contributors will not be considered.

The Opportunity

We are supporting a leading service-based healthcare organisation delivering complex, long-term solutions across both the NHS and private healthcare sector.

This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts.

This is about protecting, growing and renewing key strategic accounts at scale.

What You’ll Be Doing

• Leading and developing a team of 6 Strategic Account Managers, driving performance and accountability
• Owning the retention, growth and renewal strategy across a portfolio of complex healthcare contracts
• Embedding a structured, consistent approach to account management, including planning, governance and performance tracking
• Driving early-stage renewal planning, ensuring contracts are secured well ahead of procurement cycles
• Building and maintaining senior-level relationships across NHS Trusts, ICBs and private healthcare groups
• Working cross-functionally with Commercial, Finance and Operations to ensure delivery and commercial success
• Strengthening the organisation’s position as a strategic partner, not just a supplier

What This Role Is Really About

• Turning key accounts into long-term, predictable revenue streams
• Ensuring renewals are controlled, not reactive
• Building a high-performing, commercially strong account management team
• Bringing structure, governance and discipline into a complex environment

What We’re Looking For

• Proven experience managing and leading a team (essential)
• Experience managing individuals who sell into:

Strong background in:

• Strategic Account Management
• Complex, long-term service or solution-based sales
• Ability to operate at senior stakeholder / Board level
• Strong commercial acumen, able to understand contracts, value and long-term revenue drivers
• Experience working in multi-stakeholder, cross-functional environments

Why This Role Stands Out

• Leadership of a high-value, strategic function
• Direct impact on revenue retention and growth
• Opportunity to shape and standardise how accounts are managed across the business
• Operating at the intersection of commercial, operational and strategic decision-making

Location & Package

• Home-based role with national travel
• Competitive salary + bonus + package (details available on request)