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- Tasks: Lead client launches and ensure successful platform adoption.
- Company: Axion Ray enhances product safety using cutting-edge AI technology.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Join a dynamic startup making a real impact in innovative industries.
- Qualifications: 5+ years in customer success or enterprise software delivery required.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
The predicted salary is between 43200 - 72000 £ per year.
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Axion Ray’s mission is to improve the quality and safety of innovative, engineered products – airplanes, electric vehicles, medical devices, home appliances, consumer electronics – by creating the world’s best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today.
Job Overview
We\’re seeking an experienced Director, Launch Engagements to lead the implementation and adoption of Axion’s platform for newly onboarded enterprise clients. This role combines customer success, operational excellence, and a strategic focus on driving client outcomes and long-term partnership growth. You will play a pivotal role in ensuring the successful delivery of our platform, demonstrating value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations.
What You’ll Do
Strategic Leadership & Client Engagement:
- Own the success of new client launches, ensuring alignment with client goals and Axion’s growth objectives.
- Build and maintain strong relationships with client stakeholders, including technical users, champions, and senior executives.
- Facilitate executive-level engagement to align on project progress, strategic value, and opportunities for growth.
- Partner with Sales to identify and execute commercial opportunities by leveraging insights from early successes.
Implementation & Adoption Oversight
- Lead project planning and execution for new client implementations, ensuring seamless onboarding and alignment on deliverables.
- Oversee platform configuration and data integration processes, validating alignment with client workflows and objectives.
- Facilitate workshops to understand client processes, pain points, and key success metrics.
- Drive user enablement efforts, including training sessions and ongoing support to embed Axion into client workflows.
Commercial Alignment & Value Realization
- Collaborate with client teams to document and measure ROI, showcasing the platform’s impact on their business objectives.
- Identify and communicate opportunities for additional use cases, expanding Axion’s footprint within client organizations.
- Present early wins and progress updates to client executives, demonstrating the platform’s strategic value.
- Partner with Sales to secure client buy-in for expanded deployments, additional licenses, or broader platform adoption.
Operational Excellence
- Coordinate cross-functional teams to ensure timely delivery and successful implementation of Axion’s platform.
- Manage operational relationships, resolving issues proactively and ensuring high client satisfaction.
- Oversee the development and documentation of best practices, playbooks, and lessons learned to standardize success across accounts.
Metrics & Reporting
- Monitor user adoption, platform engagement, and overall client satisfaction.
- Prepare and deliver executive-level reports on implementation progress, adoption metrics, and business impact.
- Use insights from client engagements to inform product improvements and internal processes.
Additional Responsibilities
- Lead workshops to uncover client challenges and map solutions to business objectives.
- Facilitate the onboarding of client teams, ensuring they are equipped to maximize platform value.
- Partner with Sales and internal stakeholders to align on commercial strategies for growth.
- Monitor and address challenges in adoption, ensuring the platform delivers measurable impact.
- Prepare transition plans for scaling and broader enterprise adoption.
- Develop and maintain relationships with key client stakeholders to foster long-term partnerships.
Who You Are
- Proven leader with 5+ years managing teams in customer success, professional services, or enterprise software delivery.
- Strong experience in driving measurable client outcomes and identifying opportunities for deeper partnerships and growth.
- Technical acumen with experience in enterprise software implementations, data integration, and platform configuration.
- Exceptional communication and relationship management skills, with the ability to engage at all levels of an organization.
- Analytical and results-oriented, with a track record of leveraging data to showcase impact and inform decisions.
- Adaptable and effective in a fast-paced startup environment with competing priorities.
Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Software Development
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Director, Launch Engagements employer: Axion Ray
Contact Detail:
Axion Ray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Launch Engagements
✨Tip Number 1
Familiarise yourself with Axion Ray's platform and its unique features. Understanding how the technology works and its applications in various industries will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Axion Ray on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Director, Launch Engagements role, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to drive client outcomes and manage successful software implementations. Tailoring your stories to align with Axion's mission will resonate well.
✨Tip Number 4
Stay updated on industry trends related to AI and enterprise software solutions. Being knowledgeable about the latest advancements will show your commitment to the field and your potential to contribute to Axion's growth.
We think you need these skills to ace Director, Launch Engagements
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and enterprise software delivery. Use specific examples that demonstrate your ability to drive measurable client outcomes and build strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Axion Ray's mission and how your background aligns with the role. Highlight your strategic leadership skills and provide examples of successful client engagements you've led in the past.
Showcase Technical Acumen: Since the role requires technical knowledge, include any relevant experience with data integration, platform configuration, or enterprise software implementations. This will show that you understand the technical aspects of the position.
Prepare for Metrics Discussion: Be ready to discuss how you've used data to measure success in previous roles. Prepare examples of how you've documented ROI and showcased the impact of your work on business objectives, as this is crucial for the Director, Launch Engagements role.
How to prepare for a job interview at Axion Ray
✨Understand the Company’s Mission
Before your interview, make sure you fully grasp Axion Ray's mission to improve product quality and safety through AI. This understanding will help you align your answers with their goals and demonstrate your enthusiasm for their work.
✨Showcase Your Leadership Experience
As a Director, you'll need to highlight your experience in managing teams and driving client success. Prepare specific examples of how you've led projects, engaged clients, and achieved measurable outcomes in previous roles.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your experience with enterprise software implementations and data integration. Brush up on relevant technologies and be prepared to explain how you've used them to solve client challenges.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Be prepared to engage in discussions about strategic value and client relationships.
