Field Service Production Engineer (Oxford-Based)

At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Headquartered in Atlanta, GA with offices in the UK, the Netherlands, and China, you’ll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you.

The Role

We are seeking a highly motivated and customer-focused Field Service/Production Engineer to join our UK team. This role is the face of Axion BioSystems, ensuring our customers receive world-class technical support and service. You will be responsible for the maintenance and repair of our advanced instrumentation primarily across the UK and EMEA, with a significant concentration of time spent in the Oxford area. This is an Oxford-based hybrid position, offering a fantastic opportunity to travel throughout EMEA and work at the forefront of life science technology while building strong relationships with leading research institutions.

Duties and Responsibilities

• Field Service: This position is full-time with 3 days a week minimum at our Oxford site.
• Repair & Maintenance: Diagnose, troubleshoot, and repair hardware and software issues efficiently to minimize customer downtime. Perform preventative maintenance and calibration.
• Documentation: Accurately document all service activities, including field service reports, parts usage, and customer interactions in our CRM system.
• Collaboration: Document and present customer feedback and relevant repair and service details to internal development teams to contribute to product improvement. Work with Sales, R&D, Supply Chain, and Quality teams to drive continuous improvement.
• Inventory Management: Manage your own trunk stock of spare parts and tools to ensure optimum preparation for service calls.
• Travel: Extensive travel (approximately 25-50%) within the UK & EMEA is required. A valid passport is essential.
• Production Process Optimization: Help develop and optimise manufacturing processes to improve efficiency, yield, and product quality.
• Production Support: Troubleshoot technical issues on the production line, ensuring minimal downtime, maintaining on-time delivery to the customer. Work closely with the Operations Team to ensure product performance is optimised.
• Quality Assurance: Collaborate with Manufacturing team to implement best practices to meet current regulatory standards (ISO 9000) and other Statutory and Regulatory compliance i.e. RoHS / REACH / CE and Equipment compliance.
• New Product Introduction (NPI): Support the transition of R&D prototypes into scalable production.
• Equipment & Tooling: Specify, validate, and maintain production equipment and fixtures. Ensure all relevant Test systems and metrology is calibrated to traceable standards.

Technical Qualifications

Must Haves:

• An associate degree or a BSc in Engineering (or other equivalent field or relevant work experience).
• At least 2 years of experience with electrical/mechanical system repair, soldering maintenance, and operation. 5+ years in a manufacturing/production engineering role (medical systems, devices or biotech preferred).
• Experience with component-level hardware debugging and failure analysis for printed circuit board assemblies (PCBAs).
• General knowledge of Microsoft products such as Excel, Word, Access, Outlook etc. are a must.
• Ability to read and understand technical documents, electrical schematics and datasheets (e.g. EAGLE, PADsviewer), and follow SOPs.
• Excellent organizational and time management skills.
• Professional communication and interpersonal skills.
• Efficiently works under pressure and within deadline.
• Familiarity with basic laboratory practices and environments.
• Experience running validation protocols (IQ/OQ/PQ) is a strong plus.
• A positive, problem-solving mindset and a passion for delivering outstanding customer experiences.
• Ability to travel, with overnight stays and approximately 1-week notice.

Nice to Haves:

• Experience with ERP systems and entering relevant parts and interpreting orders.
• Experience using and troubleshooting laboratory-based equipment such as plate readers, microscopes, and similar equipment.
• Experience interpreting error logs with training.
• Experience with cell-based assays, microscopy, or other bioanalytical instrumentation is a plus.

Salary sacrifice group personal pension plan, electric vehicle leasing and cycle to work schemes, life assurance and critical illness group insurance policies, access to employee well-being helplines, group medical cash back plan, 25 days annual leave and statutory holidays.