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- Tasks: Manage collections activities and resolve billing issues for a designated sales team.
- Company: Axiom connects legal teams with top talent, offering flexible solutions for their needs.
- Benefits: Enjoy a hybrid work model, corporate perks, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on innovation and client satisfaction in the legal sector.
- Qualifications: 1+ years in Billing or Collections; strong communication and organisational skills required.
- Other info: Axiom values diversity and offers accommodations for individuals with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Collections Associate
*Closing Date 11th July, 2025*
This position will be hybrid, with three days per week in office.
About Axiom:
Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.
About the role:
Reporting to the Collections Manager, the primary responsibilities of the Collections Associate will include:
- Own collections activities on a portfolio of invoices for your designated sales team/s, ensuring timely follow-up on past due balances so that invoices are paid as quickly as possible.
- Manage billing relationships with both internal sales teams and external clients. This includes leading a bi-weekly meeting with your designated sales team to reduce aged balances and resolve issues.
- Proactively identify solutions for ongoing collection issues (e.g. old receivable) and participate in isolating and resolving billing issues (e.g. unsent, TPS, billing errors) to improve cash flow and reduce outstanding receivables.
- Manage the dispute resolution process for your portfolio, acting as a key escalation point for both internal stakeholders and clients to get quick and efficient resolution of issues. Execute write-offs and adjustments in-line with company policies.
- Audit a variety of e-billing platforms to ensure accurate billing and client approval. Coach the Biller on rejections for e-billing and monitor for any repeat fails, escalating when necessary.
- Work closely with internal time approvers to correct monthly client invoices and monitor delays effectively.
- Assist with payment applications, short pays or other invoice problems.
- Complete individual assigned projects as required (Revenue Charge audit, Prebill Audit, Open Charges audit and other potential cyclical projects)
About you:
- 1+ years of experience in a Billing or Collections focused position is preferred . Adjacent experience in a Business Operations role or similar will be considered.
- Strong organizational skills, maintenance of detailed records, attention to detail and ability to handle multiple tasks and responsibilities
- Strong written and verbal communication skills, including the ability to communicate effectively with external clients
- Goal and action orientation, with a sense of urgency, drive, and commitment to routinely exceed KPIs
- Ability to balance business needs with client service.
- Ability to work with members of your team as well as cross functionally within Axiom.
- Must be comfortable in a fast-paced environment.
- High aptitude for learning and using tech systems.
- Strong proficiency in Microsoft Office Suite
Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line
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Collections Associate employer: Axiom
Contact Detail:
Axiom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate
✨Tip Number 1
Familiarise yourself with Axiom's approach to legal talent and their unique business model. Understanding how they connect clients with specialised legal talent will help you articulate your fit for the Collections Associate role during any discussions.
✨Tip Number 2
Prepare to discuss your experience with collections and billing processes in detail. Be ready to share specific examples of how you've successfully managed collections activities or resolved disputes, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your organisational skills by preparing a system or method you use to manage multiple tasks effectively. This could be a tool or technique that helps you stay on top of collections and billing issues, which is crucial for the role.
✨Tip Number 4
Highlight your proficiency with tech systems and Microsoft Office Suite. Since the role requires auditing e-billing platforms and managing invoices, being able to demonstrate your comfort with technology will set you apart from other candidates.
We think you need these skills to ace Collections Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in billing or collections. Emphasise any specific achievements or metrics that demonstrate your ability to manage collections effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Axiom's approach and how your skills align with their needs. Mention your experience in managing client relationships and resolving billing issues.
Highlight Communication Skills: In your application, provide examples of how you've successfully communicated with clients and internal teams. This is crucial for the Collections Associate role, so make it clear how you can contribute to effective communication.
Showcase Problem-Solving Abilities: Include specific instances where you've identified and resolved collection issues. This will demonstrate your proactive approach and ability to improve cash flow, which is key for this position.
How to prepare for a job interview at Axiom
✨Showcase Your Collections Experience
Make sure to highlight your previous experience in billing or collections during the interview. Be prepared to discuss specific examples of how you've successfully managed collections activities and resolved disputes.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with both internal teams and external clients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in past roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle common collection issues. Prepare some scenarios where you've identified solutions to ongoing problems, such as aged receivables or billing errors, and explain your thought process in resolving them.
✨Familiarise Yourself with E-Billing Platforms
Since auditing e-billing platforms is part of the job, it would be beneficial to familiarise yourself with common e-billing systems. If you have experience with any specific platforms, be sure to mention that during the interview.
