Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Backfill (On-Demand Ticket Based)
Role Summary: The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.
Primary Responsibilities (Desktop / Site Support):
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
Additional Responsibilities (Server / Infrastructure Support):
- Windows Server operational support
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) - operational exposure
- Microsoft SQL Server - basic admin exposure
- Active Directory - basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Mandatory Skills (Screening Checklist):
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
Good to Have:
- Data center or onsite support experience
Shift & Time:
- Shift aligned to UK business hours (07:30 - 15:00 London Time)
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Desktop Support Engineer with Server Exposure in Worcester employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
