Desktop Support Engineer in Worcester

Role: Desktop Support Engineer with Server Exposure

Location: Worcester, UK (On-site)

Shift aligned to UK business hours (07:30 – 15:00 London Time) / Rotation-based support model

Role Summary:

Currently, we are in search of a Backfill who can work in the absence of the Primary enginner someone who can start immediately.

The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server.

Primary Responsibilities (Desktop / Site Support):

• Daily L1/L2 desktop and end‑user support
• Windows desktops, laptops, printers, and peripherals
• Hardware troubleshooting, replacements, and installationsOn‑site coordination with NOC and vendors
• Incident and request handling using ServiceNow
• Follow ITIL and change management processes

Additional Responsibilities (Server / Infrastructure Support):

• Windows Server operational support
• Veeam Backup monitoring and basic restore support
• HP Storage (SAN) – operational exposure
• Microsoft SQL Server – basic admin exposure
• Active Directory – basic exposure
• Support patching, firmware updates, and backup tape rotation
• Coordinate with OEM vendors and follow the escalation matrix

Mandatory Skills (Screening Checklist):

• Windows Server basics
• Hyper‑V exposure
• ServiceNow / ITIL awareness
• Willingness for full onsite, hands‑on support

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🛡️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination‑free workplace.