Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role Overview
We are seeking an experienced Sales & Trade Floor IT Support Engineer to provide high-level technical support within a fast-paced financial services environment. The successful candidate will support front-office users, including traders, sales teams, and senior stakeholders, ensuring maximum uptime and rapid resolution of technical issues.
Key Responsibilities
- Provide advanced desktop and trade floor support for front-office users.
- Troubleshoot hardware, software, networking, and application issues.
- Support trading floor technologies, market data applications, and collaboration tools.
- Manage incidents, service requests, and problem resolution in line with SLAs.
- Perform root cause analysis and participate in major incident management.
- Deliver VIP and executive-level technical support.
Required Skills & Experience
- Proven experience in Trade Floor, Front Office, or Financial Services IT Support.
- Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments.
- Experience supporting market data and trading-related applications.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Ability to work effectively in high-pressure, business-critical environments.
Preferred Skills
- Experience with Bloomberg, Reuters Workspace/Eikon, or similar market data platforms.
- Knowledge of Citrix, VDI, networking fundamentals, and collaboration technologies.
- Experience within investment banking or financial services environments.
Job Category
Technical
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IT Sales and Trade Support – Henley-on-Thames, England, UK employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
