At a Glance
- Tasks: Provide top-notch IT support for traders and sales teams in a fast-paced environment.
- Company: Join Axiom Technologies, a global leader in IT services for enterprises.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of technology in the financial sector and make a real impact.
- Qualifications: Experience in IT support within financial services and strong troubleshooting skills.
The predicted salary is between 37800 - 46200 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises.
Please visit our website for more information about what we do at www. axiomtechnologies. com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.
This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role Overview
We are seeking an experienced
Sales & Trade Floor IT Support Engineer to provide high-level technical support within a fast-paced financial services environment.
The successful candidate will support front-office users, including traders, sales teams, and senior stakeholders, ensuring maximum uptime and rapid resolution of technical issues.
Key Responsibilities
- Provide advanced desktop and trade floor support for front-office users.
- Troubleshoot hardware, software, networking, and application issues.
- Support trading floor technologies, market data applications, and collaboration tools.
- Manage incidents, service requests, and problem resolution in line with SLAs.
- Perform root cause analysis and participate in major incident management.
- Deliver VIP and executive-level technical support.
- Required Skills & Experience
- Proven experience in Trade Floor, Front Office, or Financial Services IT Support.
- Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments.
- Experience supporting market data and trading-related applications.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Ability to work effectively in high-pressure, business-critical environments.
- Preferred Skills
- Experience with Bloomberg, Reuters Workspace/Eikon, or similar market data platforms.
- Knowledge of Citrix, VDI, networking fundamentals, and collaboration technologies.
- Experience within investment banking or financial services environments.
- Job Category
- Technical
- #J-18808-Ljbffr
IT Sales and Trade Support – Henley-on-Thames, England, UK employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Sales and Trade Support – Henley-on-Thames, England, UK
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Axiom Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Axiom Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Axiom Technologies!
✨Direct Apply to Axiom Technologies
Let's not forget to apply directly through the Axiom Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Sales and Trade Support – Henley-on-Thames, England, UK
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Axiom Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Axiom Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Axiom Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
