IT Desktop Support- Luton,

IT Desktop Support- Luton,

Luton Part-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide onsite support and troubleshoot desktop computing issues for users.
  • Company: Axiom Technologies is a global IT services partner for medium to large enterprises.
  • Benefits: Gain hands-on experience, flexible work options, and opportunities for growth.
  • Why this job: Join a dynamic team, enhance your IT skills, and make a real impact.
  • Qualifications: 2 years of experience preferred; open to freshers with relevant IT backgrounds.
  • Other info: Willingness to travel 12-18 miles; freelancers are encouraged to apply.

The predicted salary is between 28800 - 43200 £ per year.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
  • Personal Attributes:

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information
  • In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
  • Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM
  • IT Qualifications

    At least one of the following:

  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
  • Experience in a similar role

  • 2+ years of relevant experience.
  • Freshers and IT Students are also welcome but with IT backgrounds.
  • Ready to travel 12-18 Miles as per the requirement.
  • Freelancers can apply.
  • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    IT Desktop Support- Luton, employer: Axiom Technologies

    Axiom Technologies is an exceptional employer, offering a dynamic work environment in Luton where IT professionals can thrive. With a strong focus on employee growth and development, we provide comprehensive training opportunities and encourage innovation within our teams. Our commitment to delivering quality service is matched by our supportive culture, making it an ideal place for those seeking meaningful and rewarding careers in IT support.
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    Contact Detail:

    Axiom Technologies Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land IT Desktop Support- Luton,

    ✨Tip Number 1

    Familiarise yourself with the specific IT tools and technologies mentioned in the job description, such as SCCM for deployment and troubleshooting various operating systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.

    ✨Tip Number 2

    Brush up on your customer service skills, as this role requires excellent interpersonal abilities. Consider preparing examples from your past experiences where you successfully resolved user issues or provided exceptional support.

    ✨Tip Number 3

    Network with current or former employees of Axiom Technologies through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.

    ✨Tip Number 4

    Prepare for potential technical questions by practising common troubleshooting scenarios related to Windows, Apple, and virtual operating systems. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.

    We think you need these skills to ace IT Desktop Support- Luton,

    Computer OS Troubleshooting
    PC Operating Systems (Windows 7/8/10)
    Hardware and Software Installation
    SCCM Deployment Tools
    SOE and Group Policies Knowledge
    Printer Support
    MS Office Tools Installation and Troubleshooting
    Customer Service Skills
    Interpersonal Skills
    Advanced Troubleshooting for Windows, Apple, and Virtual OS
    Time Management
    Analytical Skills
    Problem-Solving Skills
    Strong Communication Skills
    Organisational Skills
    Self-Motivation
    Innovation
    Proactivity
    Confidential Information Handling
    Knowledge of Active Directory
    Knowledge of Exchange
    Knowledge of Apple OS
    PC/Laptop OEM Maintenance Certification
    CompTIA A+ Certification
    Microsoft Certified IT Professional (MCITP)
    Microsoft Office Specialist (MOS) Certification

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences, especially those related to desktop support, troubleshooting, and customer service. Use keywords from the job description to align your qualifications with what Axiom Technologies is looking for.

    Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver quality work. Mention specific experiences that demonstrate your problem-solving skills and your proficiency with various operating systems and tools.

    Highlight Certifications: If you have any relevant certifications like CompTIA A+ or Microsoft Certified IT Professional, make sure to prominently feature them in your application. This can set you apart from other candidates.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.

    How to prepare for a job interview at Axiom Technologies

    ✨Showcase Your Technical Skills

    Be prepared to discuss your experience with various operating systems, especially Windows 7/8 and 10. Highlight any troubleshooting scenarios you've handled and be ready to demonstrate your knowledge of hardware and software installation.

    ✨Emphasise Customer Service Experience

    Since this role involves providing support to end-users, it's crucial to showcase your excellent customer service skills. Share examples of how you've effectively communicated with users and resolved their issues in a timely manner.

    ✨Demonstrate Problem-Solving Abilities

    Prepare to discuss specific instances where you've faced technical challenges and how you approached solving them. This will illustrate your analytical skills and ability to work under pressure, which are key attributes for this position.

    ✨Ask Insightful Questions

    At the end of the interview, don't hesitate to ask questions about the company's IT infrastructure or the tools they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.

    IT Desktop Support- Luton,
    Axiom Technologies
    Location: Luton
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