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- Tasks: Provide on-site support for desktops, laptops, and mobile devices while troubleshooting issues.
- Company: Join Axiom Technologies, a global IT services partner with a dynamic work culture.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for professional growth.
- Why this job: Be the tech hero who ensures smooth operations for users in a fast-paced environment.
- Qualifications: Bachelor's degree or equivalent experience in IT, plus 1+ year in desktop support.
- Other info: Collaborate with a passionate team and tackle exciting tech challenges daily.
The predicted salary is between 36000 - 60000 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1+ year of experience in a desktop support, helpdesk, or IT technician role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
Preferred:
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions:
- On-site support may be required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com.
IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request). employer: Axiom Technologies
Contact Detail:
Axiom Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some tricky questions your way.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can really set us apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support role. Highlight relevant experience, especially in desktop support and troubleshooting. We want to see how your skills match what we’re looking for!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Windows, macOS, and any ticketing systems you’ve used. We love seeing candidates who can hit the ground running.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we’re all about good vibes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axiom Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Linux operating systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any ticketing systems you've used like ServiceNow or JIRA.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with end-users, practice explaining technical concepts in simple terms. Think about examples where you've successfully helped someone resolve an IT issue and be prepared to share those stories.
✨Demonstrate Problem-Solving Prowess
Prepare for scenario-based questions where you'll need to showcase your troubleshooting skills. Think through common desktop support problems and how you would approach resolving them, highlighting your logical thought process.
✨Get Familiar with the Company
Do a bit of research on Axiom Technologies and their services. Understanding their business model and the types of clients they serve can help you tailor your answers and show that you're genuinely interested in the role.