IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).
IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).

IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).

London Part-Time 30000 - 42000 £ / year (est.) No home office possible
Go Premium
A

At a Glance

  • Tasks: Provide on-site support for desktops, laptops, and mobile devices while troubleshooting issues.
  • Company: Join Axiom Technologies, a global IT services partner with a dynamic work culture.
  • Benefits: Gain hands-on experience, flexible hours, and opportunities for professional growth.
  • Why this job: Be the tech hero who ensures smooth operations for users in a fast-paced environment.
  • Qualifications: Bachelor's degree or equivalent experience in IT, plus 1+ year in desktop support.
  • Other info: Enjoy a collaborative atmosphere with potential for career advancement.

The predicted salary is between 30000 - 42000 £ per year.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

  • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, phone, or in-person.
  • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding/offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project-related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.
  • Qualifications Required:

    Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
    1+ year of experience in a desktop support, helpdesk, or IT technician role.
    Strong knowledge of Windows OS, Office 365, and basic networking concepts.
    Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
    Excellent communication and interpersonal skills.
    Strong troubleshooting and problem-solving abilities.

    Preferred:

    Experience with macOS or Linux environments.
    IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
    Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).


    Working Conditions:

    On-site support may be required.
    Occasional lifting of equipment (up to 25 lbs).
    Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

    What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request). employer: Axiom Technologies

    Axiom Technologies is an exceptional employer, offering a dynamic work environment in the heart of London where IT professionals can thrive. With a strong focus on employee growth and development, we provide comprehensive training opportunities and encourage collaboration across teams, ensuring that every team member feels valued and empowered. Our commitment to a supportive work culture, combined with competitive benefits and the chance to work with cutting-edge technology, makes Axiom Technologies a fantastic place for those seeking meaningful and rewarding careers in IT support.
    A

    Contact Detail:

    Axiom Technologies Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).

    ✨Tip Number 1

    Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.

    ✨Tip Number 2

    Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common IT support scenarios and how you’d tackle them.

    ✨Tip Number 3

    Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you’ve solved problems in the past. It’ll make you stand out as a candidate.

    ✨Tip Number 4

    Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you’re proactive and really interested in the role.

    We think you need these skills to ace IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).

    Desktop Support
    First-Level Support
    Second-Level Support
    Windows OS
    macOS
    Linux
    Office 365
    Networking Concepts
    Ticketing Systems (ServiceNow, Zendesk, JIRA)
    Troubleshooting Skills
    Problem-Solving Abilities
    Active Directory
    Group Policy
    Remote Management Tools (SCCM, Intune, JAMF)
    Communication Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT roles. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, macOS, and any ticketing systems you've used.

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!

    Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for those strong troubleshooting abilities, so share specific instances where you’ve made a difference.

    Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

    How to prepare for a job interview at Axiom Technologies

    ✨Know Your Tech Inside Out

    Make sure you brush up on your knowledge of Windows, macOS, and Linux operating systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any ticketing systems you've used like ServiceNow or JIRA.

    ✨Show Off Your Problem-Solving Skills

    Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved a tricky issue for a user or improved a process—these stories will showcase your troubleshooting abilities.

    ✨Communicate Clearly and Confidently

    Since this role involves a lot of interaction with end-users, practice explaining technical concepts in simple terms. Good communication is key, so be ready to demonstrate your interpersonal skills during the interview.

    ✨Understand the Company Culture

    Research Axiom Technologies and their approach to IT services. Knowing their values and how they support their clients can help you tailor your answers and show that you're a good fit for their team.

    IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).
    Axiom Technologies
    Location: London
    Go Premium

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    A
    • IT Desktop Support- London, United Kingdom (Dispatch/On Demand Request).

      London
      Part-Time
      30000 - 42000 £ / year (est.)
    • A

      Axiom Technologies

      50-100
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >