Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Job Title: EUC Support Engineer (L1/L2) – Asset & Stock Management
Role Summary
We are looking for an EUC Support Engineer with strong experience in IT Asset & Stock Management and L1/L2 desktop support. The role will manage IT hardware inventory and lifecycle while providing onsite technical support to end users.
Key Responsibilities
- Manage the IT asset lifecycle: receiving, tagging, allocation, transfer, return, repair, and disposal.
- Maintain accurate asset inventory and stock records and perform regular physical reconciliation/audits.
- Manage laptops, desktops, monitors, mobile devices, printers, and IT peripherals.
- Track asset assignment, movements, replacements, and user/device records.
- Monitor IT stock levels and coordinate procurement, logistics, vendors, and equipment delivery.
- Provide L1/L2 onsite EUC and desktop support for Windows, hardware, software, and peripherals.
- Log, manage, and resolve incidents/service requests through the ITSM/ticketing system.
- Support user onboarding/offboarding, equipment deployment, replacement, and recovery.
- Troubleshoot basic LAN/Wi-Fi/TCP-IP connectivity issues and elevate complex incidents appropriately.
- Ensure asset records and support activities comply with company policies and audit requirements.
Requirements
- Experience in IT Asset Management, Stock Management, EUC, or Desktop Support.
- Good knowledge of Windows, hardware, peripherals, and basic networking.
- Experience with ITSM/Asset Management tools such as ServiceNow or similar.
- Strong inventory control, documentation, and organizational skills.
- Good customer service and communication skills.
Preferred
Experience with IT asset audits, compliance, procurement, and vendor , helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
Working Conditions:
On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
#J-18808-Ljbffr
It Desktop Support/ Henley-On-Thames, United Kingdom. employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
