Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Infrastructure Service Management – Overview
Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.
The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.
Key Responsibilities:
- Manage hardware inventory and procurement through internal systems
- Monitor and resolve tickets in service queues
- Maintain IT and comms rooms
- Support business changes, employee onboarding/offboarding, and WFH hardware needs
- Handle escalations, set up training rooms, and participate in special events
- Perform basic troubleshooting, upgrades, imaging, and peripheral setup
- Collaborate across teams to deliver a customer-focused, high-quality service
- Work outside normal business hours and weekends as needed
Experience Required:
- Prior work with financial services clients and understanding of high-pressure, regulated environments (Not Mandatory)
- Strong troubleshooting skills with desktops, laptops, and peripherals
- Familiarity with ITIL practices and enterprise hardware lifecycle processes
Job Category
Technical
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ISM Technician employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
