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- Tasks: Provide technical support and troubleshoot hardware/software issues for Mac and Windows systems.
- Company: Join Axiom Technologies, a global IT services partner for medium to large enterprises.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic tech environment.
- Why this job: Be part of a team that values innovation and customer service while making a real impact.
- Qualifications: 4-6 years of experience in a similar role, preferably in the financial sector.
- Other info: EU work permit required; apply before the expiry date!
The predicted salary is between 28800 - 43200 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Roles and Responsibilities:
● Hardware troubleshooting: Diagnosing and resolving hardware-related issues in both Mac and
Windows machines.
● Software troubleshooting: Diagnosing issues related to operating systems and software
applications.
● Performance optimization: Identifying and resolving performance issues on computers (e.g.,
slow machines, memory issues).
● Mac support: In-depth troubleshooting and support for Mac OS, including issues with user
profiles, hardware components, and connectivity.
● Windows support: Providing comprehensive support for Windows OS, including troubleshooting
hardware, OS issues, and application problems.
● Network troubleshooting: Resolving connectivity issues related to local network, Wi-Fi, VPN,
and troubleshooting connectivity issues.
● DHCP (Dynamic Host Configuration Protocol): Understanding DHCP scopes and how they assign
IP addresses.
● VLAN (Virtual Local Area Network): Knowledge of VLANs and how they work in conjunction with
DHCP.
● SMB protocol: Understanding how Macs support the SMB protocol and how to configure or
troubleshoot it, especially in cross-platform environments (Mac and Windows).
● Hardware replacement: Knowledge of processes for diagnosing and replacing faulty hardware
components, including the proper steps and any organizational processes involved.
● Asset management: Tracking and managing hardware assets, including decommissioning old
hardware in compliance with company policies.
● Incident management: Handling a high volume of incidents and efficiently resolving them or
escalating when necessary.
● Backup and recovery: Ensuring data is backed up before hardware replacements or profile
deletions.
● Active Directory: Managing user accounts, especially regarding user profile setups
(domain-bound and local accounts), account deletion, and retention processes.
● New joiner/leaver processes: Manage the onboarding and offboarding process for users,
allocate assets, and ensure proper account and data management.
Requirement for Incident Management:
● File sharing and network configuration: Understanding how Windows file sharing works on Mac
(e.g., accessing Windows file shares via SMB).
● Decommissioning process: Knowledge of how to properly decommission hardware and software
assets, ensuring proper data deletion and retention procedures are followed.
● Incident and escalation management: Knowing when to escalate issues, how to handle
incidents, and keeping stakeholders informed.
● Data retention: Understanding company policies for data retention and deletion, particularly
before decommissioning hardware or deleting user accounts.
● End-user support: Interacting effectively with users, understanding their issues, and providing
clear solutions.
● Alternatives and workarounds: Providing users with alternate solutions when issues cannot be
immediately resolved, ensuring minimal disruption to their work.
● Documentation: Maintaining clear records of troubleshooting steps, incident resolutions, and
user requests for future reference.
● Ticketing systems: Familiarity with ticketing tools (such as ServiceNow) for tracking and
managing incidents.
● SCCM (System Center Configuration Manager): Experience with managing and deploying
software updates, configurations, and patches using SCCM.
● Mac management tools: Knowledge of tools and systems used to manage Mac devices in an
enterprise environment.
Experience in a similar role
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
Incident Technician- London, England (Full-Time) employer: Axiom Technologies
Contact Detail:
Axiom Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Technician- London, England (Full-Time)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like ServiceNow and SCCM. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Brush up on your networking knowledge, especially around DHCP, VLANs, and SMB protocols. Being able to discuss these topics confidently will demonstrate your technical expertise and problem-solving skills.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved hardware and software issues. Real-life scenarios can showcase your troubleshooting skills and customer service abilities effectively.
✨Tip Number 4
Research Axiom Technologies and their work in the financial domain. Understanding their business model and challenges can help you tailor your responses and show that you're genuinely interested in the role.
We think you need these skills to ace Incident Technician- London, England (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific skills and experiences Axiom Technologies is looking for. Tailor your application to highlight your technical support, networking knowledge, and customer service skills.
Craft a Targeted CV: Ensure your CV reflects relevant experience in IT support, particularly with Mac and Windows systems. Include specific examples of troubleshooting and incident management that demonstrate your expertise in the required areas.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in the financial domain and how it aligns with Axiom Technologies' needs. Be sure to showcase your problem-solving abilities and customer service approach.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Incident Technician role.
How to prepare for a job interview at Axiom Technologies
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and resolving hardware and software issues. Highlight specific examples from your previous roles, especially those involving Mac and Windows systems, as this will demonstrate your technical proficiency.
✨Understand Networking Fundamentals
Brush up on your knowledge of networking concepts such as DHCP, VLANs, and SMB protocols. Be ready to explain how you've resolved network issues in the past, as this is crucial for the Incident Technician role.
✨Emphasise Customer Service Experience
Since the role involves supporting end-users, share examples of how you've provided excellent customer service in previous positions. Discuss your communication skills and how you document troubleshooting steps to help others.
✨Familiarise Yourself with Relevant Tools
Make sure you know about ticketing systems like ServiceNow and SCCM, as well as any Mac management tools. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
