At a Glance
- Tasks: Provide on-site and remote IT support, manage hardware, and troubleshoot issues.
- Company: Join Axiom Technologies, a global leader in IT services for enterprises.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technology and develop your career in IT.
- Why this job: Be part of a team that ensures smooth IT operations and supports innovative technology.
- Qualifications: 8+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Infrastructure Service Management – Overview
Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.
The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.
Job Summary
We are seeking a skilled and proactive IT Hardware Support Engineer to install, maintain, and troubleshoot computer hardware and related systems. The ideal candidate will provide technical support to end users, ensure smooth IT operations, and maintain hardware inventory while collaborating with internal teams and external vendors.
Key Responsibilities
- Manage and maintain IT asset inventory, including tracking, allocation, and lifecycle management of devices.
- Perform hardware troubleshooting and maintenance for desktops, laptops, printers, and other peripheral devices.
- Provide software troubleshooting and support for operating systems, business applications, and productivity tools.
- Install, configure, and deploy new hardware and software as per organizational standards.
- Support user account management and basic administration in Active Directory.
- Assist with system imaging, device provisioning, and OS installations.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP.
- Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements.
- Coordinate with vendors and internal teams for hardware replacements and technical escalations.
- Maintain documentation of IT assets, configurations, and support procedures.
- Provide on-site and remote technical support to end users.
Required Skills & Qualifications
- 8+ years of experience in IT Support / ISM Technician / Desktop Support roles.
- Strong knowledge of hardware diagnostics and troubleshooting.
- Experience in software installation, configuration, and issue resolution.
- Familiarity with IT asset management processes and tools.
- Understanding of Windows OS environments, Active Directory, and basic networking concepts.
- Experience with ITSM tools such as ServiceNow or similar ticketing systems.
- Strong problem-solving, communication, and user support skills.
ISM Technician – Glasgow, England, UK employer: Axiom Technologies
Axiom Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a focus on professional growth, the ISM Technician role offers opportunities to enhance technical skills while working in a dynamic environment that supports medium to large-scale enterprises. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to engage in meaningful projects that directly impact service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land ISM Technician – Glasgow, England, UK
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Axiom Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Axiom Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Axiom Technologies!
✨Direct Apply to Axiom Technologies
Let's not forget to apply directly through the Axiom Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ISM Technician – Glasgow, England, UK
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Axiom Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Axiom Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Axiom Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
