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- Tasks: Provide desktop support and troubleshoot tech issues for users in a dynamic environment.
- Company: Join Axiom Technologies, a global IT services partner with a collaborative spirit.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Bachelor's degree in IT or related field and 1+ year of support experience required.
- Other info: On-site support with potential for flexible scheduling and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1+ year of experience in a desktop support, helpdesk, or IT technician role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
Preferred:
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions:
- On-site support may be required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume.
IT Desktop Support- Edinburgh, United Kingdom (Dispatch/On Demand). employer: Axiom Technologies
Contact Detail:
Axiom Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support- Edinburgh, United Kingdom (Dispatch/On Demand).
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home with old devices and practice resolving common issues. This hands-on experience will give you the confidence to tackle real-world problems during interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find more roles that match your skills and interests directly from us.
We think you need these skills to ace IT Desktop Support- Edinburgh, United Kingdom (Dispatch/On Demand).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your communication and interpersonal skills in your application. This role involves a lot of interaction with end-users, so let us know how you handle those situations effectively.
Be Specific About Your Experience: When detailing your past roles, be specific about the technologies you've worked with, like Windows OS or ticketing systems. We love seeing concrete examples of your problem-solving abilities and technical expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axiom Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Linux operating systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any ticketing systems you've used like ServiceNow or JIRA.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with end-users, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical staff to resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios. Prepare by thinking through common issues you’ve faced in previous roles and how you resolved them, especially those involving remote support or onboarding new employees.
✨Demonstrate Your Problem-Solving Approach
Be ready to walk the interviewer through your troubleshooting process. Highlight your analytical skills and how you approach diagnosing and resolving issues, particularly with desktop setups and connectivity problems.
