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- Tasks: Provide top-notch support for desktops, laptops, and mobile devices in a dynamic environment.
- Company: Join Axiom Technologies, a global IT services partner with a collaborative spirit.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping users solve tech issues and enhance their productivity.
- Qualifications: Bachelor’s degree or equivalent experience in IT, plus 1+ year in desktop support.
- Other info: Enjoy a supportive team atmosphere with chances to learn and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding / offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1+ year of experience in a desktop support, helpdesk, or IT technician role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
- On-site support may be required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume.
IT Desktop Support- Cheltenham, United Kingdom (Dispatch/On Demand). employer: Axiom Technologies
Contact Detail:
Axiom Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support- Cheltenham, United Kingdom (Dispatch/On Demand).
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. It shows your enthusiasm and can help you stand out when they’re hiring.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on articulating your troubleshooting experiences and how you’ve solved problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace IT Desktop Support- Cheltenham, United Kingdom (Dispatch/On Demand).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support role. Highlight relevant experience, especially in desktop support and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Windows, macOS, and any ticketing systems you've used. We’re keen to know how you troubleshoot and solve problems effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axiom Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Linux operating systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any ticketing systems you've used like ServiceNow or JIRA.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with end-users, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical staff to resolve issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Prepare by thinking through common issues you’ve faced in previous roles and how you resolved them. This will demonstrate your problem-solving abilities.
✨Highlight Your Teamwork Experience
Collaboration is key in IT support. Be ready to share examples of how you've worked with other teams to solve problems or complete projects. This shows that you can work well in a team environment, which is crucial for this role.
